Cary, NC HVAC & Electrical

Completed one system heating maintenance Tested total mechanical operation after electrical repair was completed yesterday. Everything seems to be working to manufacturer specifications at this time. Ductwork however is in pretty rough shape and would recommended to be upgraded due to efficiency value. Air handler serves both first floor and second floor with no zoning. Biological growth noted inside of air handler. System heating at the time of departure.

Came out to your home today to look at replacing the outdoor coach lights, install a flood and new ceiling fan. Upon arrival, we discussed what you were looking to have done and you had already purchased the new fixtures. We then designed some solutions to complete the desired work which you accepted. This solution includes A. Replace all outside coach lights - 5 Total B. Install two new switches on basement patio - 1 for flood light - 1 for ceiling fan C. Install ceiling fan on basement patio D. Install homeowner supplied flood light E. Install Caseta smart switch with Pico remote for the flood light Everything was working properly upon completion. Thank you again for choosing Dawson’s Electric and Air.

Today I came out to your home to assess an issue with the air handler wiring that had melted inside the unit. Upon arrival, we discussed the current concerns, and you explained that the home had smelled like smoke, which led you to have your HVAC technician inspect the system. During that inspection, a melted electrical connection was discovered inside the air handler, prompting today’s visit. With your approval, I performed a full visual assessment of your home’s electrical system to ensure it was safe to operate and service. This included inspecting the electrical panels, grounding system, safety components, and the crawl space. During the evaluation, several serious safety issues were identified and brought to your attention. The emergency heat strip wiring was found to be undersized, and the wire nuts used were too small for the conductor size. The air handler is equipped with a 10,000-watt heat strip, yet it was supplied with #8 Romex, which is only rated for 40 amps, creating a

Today I came out to your home to provide a quote for your kitchen remodel. Upon arrival, we discussed the scope of changes you are planning for the kitchen and how those updates may impact the existing electrical system. With your approval, I performed a visual assessment of the kitchen as well as your home’s electrical service. This included inspecting the electrical panels, grounding system, safety components, and the existing circuits serving the kitchen to ensure they can safely support the proposed remodel. During the evaluation, I brought several important electrical and safety considerations to your attention. These included potential breaker modifications, the need for new dedicated circuits to properly support modern kitchen appliances, and upgrading the grounding system where necessary to improve overall system safety. We also discussed adding GFCI protection (Shock Guard Protection) in all required kitchen areas to reduce the risk of electrical shock and ensure code complia

Today we came to your home to review the rear yard solar panels that you are interested in connecting to your home’s electrical system. These panels are designed as a plug-in style solar system. After evaluating the setup and consulting with our management team, we will be gathering additional information to ensure that this installation can be completed safely and correctly. Our goal is to verify that the system can be safely connected through a standard 120-volt outlet without creating any risk to your home’s electrical system or causing potential backfeeding to the utility service in the event of a power outage. Because this type of installation is new to us, we want to make sure we move forward with full confidence in safety and code compliance. We will continue researching the necessary information and will be back in touch with you as soon as we confirm whether we can safely perform this installation. Thank you for your patience and for allowing us the time to ensure this proje

Today you called us to your home to address the garage coach lights, the kitchen island receptacles, and the front left porch receptacle. We performed a full diagnostic on these items and found that the GFCI located under the kitchen island countertop was not functioning properly. We were able to replace it today with a new 20-amp GFCI to restore proper operation and ensure correct protection for the connected receptacles. The front porch receptacle was functioning when tested, however it was not weatherproof and showed signs of corrosion. We replaced it with a new weatherproof receptacle and an in-use weatherproof cover to ensure long-term protection. As for the garage coach lights, we verified that the power is working correctly. The fixtures themselves appear to be aging and malfunctioning, as we experienced consistent flickering during testing. We were able to temporarily restore operation while on site, but we cannot guarantee how long they will continue to function. We informed

Today I came out to your home to assess the HVAC system tripping its breaker. Upon arrival, we discussed how often the issue has been occurring and whether there were any other electrical concerns present. You explained that the home was recently purchased and that you are planning to move in within the next couple of weeks. With your approval, I performed a comprehensive visual assessment of your home’s electrical system, including the interior electrical panels, grounding and bonding systems, safety equipment, outdoor meter space and meter base, and the crawl space. During this evaluation, several significant safety concerns were identified that impact both system reliability and overall household safety. The furnace was found to be installed on a GFCI breaker (Shock Guard Protection) due to previous modifications where the dedicated furnace circuit was extended to supply receptacles for condensate pumps and air purifiers. This configuration can contribute to nuisance tripping and i

Today I came out to your residence to discuss plans for your upcoming kitchen remodel as well as proposed modifications within your main bathroom. During our visit, we reviewed the overall layout, planned wiring changes, appliance upgrades, and lighting design for the kitchen. We also discussed updates to the bathroom lighting and the addition of an exhaust fan to improve ventilation and overall comfort. As part of the visit, I evaluated your home’s electrical system to ensure the existing wiring could be safely modified and that additional circuits could be added where needed to support the remodel. This included reviewing the capacity of the system and identifying any considerations that would need to be addressed to meet current electrical codes and safety standards. All necessary information was gathered so solutions could be properly designed and reviewed with management. Thank you again for choosing Dawson’s Electric & Air for your electrical needs, and we look forward to workin

Today we came to your home to take care of several items you requested. We installed two new LED dimmers in the upstairs bonus room—one for the main area and another for the smaller area leading into the bedroom. We also installed a new outlet in the master bedroom closet by tying into an existing outlet located on the shared wall in the master bedroom. In addition, we installed a receptacle in the upstairs guest bedroom per your request. Thank you for continuing to trust Dawson’s Electric and Air with your home’s electrical system. Please don’t hesitate to reach out if you need any future electrical or heating and air assistance. We appreciate the opportunity to serve you!

Customer states she heard a dripping noise near her master bathroom shower wall when the heat was running for a long time. She was concerned there was water dripping in the wall from the furnace. The furnace drain line runs directly from the furnace to the far rear corner of the home. I examined the interior panels of the furnace as well as the drain line and I’m certain the furnace is operating properly with no indication of drain leakage and no explanation of what the noise may be or may have been. It’s possible it was just expansion noise, which can sound like dripping and is actually just the house, expanding and contracting with a change in temperature.

Checked cycled and tested all heating operations on one gas package unit serving the main floor and one split gas furnace serving the second floor. Checked/adjusted manifold gas pressure, tested limit, safety switches, cleaned flame sensors, and tested heat rise. Adjusted blower off delay for comfort and verified indoor air quality devices are both functioning. Resealed return Plenum on second floor. All operations are ok.

The homeowner called regarding a couple of pendant lights in the kitchen that had broken light sockets. Upon arrival, I evaluated the kitchen lighting and discovered there are eight pendant lights that serve as the primary source of lighting for the kitchen. After discussing the issue with the homeowners, it was determined that the sockets were failing due to the continued use of incandescent bulbs, which generate excessive heat and have caused damage to the socket components over time. We discussed available options, including replacing the existing pendants with new homeowner-provided fixtures or upgrading the lighting to 4-inch wafer-style LED lights to provide improved light output and efficiency. I recommended replacing the existing pendant fixtures once the homeowner has selected and purchased new fixtures, along with installing an LED-rated dimmer to ensure proper operation and longevity of the lighting system. I also reviewed additional electrical safety enhancements that could

Arrived to evaluate very high humidity in the home during the summer months. There are three units on the home. One serving the second floor, one serving the main floor and a split heat pump system serving the basement. Customer states second floor is a primary issue and the most humid by far often staying between 70 and 80% humidity. Main floor is also very wet so much so that there is sweating on the front plates of the outlets and switches on the exterior walls. Evaluation revealed the airflow is not properly set at the second floor unit and the main floor. Second floor system has a 3 1/2 ton condenser on it with just under 3 ton of ductwork, the airflow was set for a 5 ton system at nearly 1700 CFM and the drain line is completely full of water even though the AC has not ran for several weeks. Main floor evaluation. The only issue I found was at the airflow setting was too high for the 2 ton condenser. System airflow is set at about 1100 CFM when it should be set for closer to 7

Today I came out to your residence to assess an issue with a bedroom receptacle that was causing power loss in the living room area. You explained that anytime something was plugged into the affected bedroom receptacle, power would drop to the living room receptacles where the TV is located, and that a receptacle in the front office would also lose power. With your approval, I completed a visual assessment of the home’s electrical system to ensure the wiring, panels, and safety equipment were safe to work on and safe for continued use. During the evaluation, several important findings were brought to your attention. I identified that the majority of the home’s receptacles—including those in the living room, hallways, and bedrooms—are all tied into a single circuit. Additionally, most of the receptacles appear to be original to the home and are approximately 39 years old. The specific bedroom receptacle causing the issue appeared to have been replaced previously and was likely wired in

Came out to your home today to perform our annual Peace of Mind Electrical maintenance checkup. Upon arrival i met with Gayle and informed her of what today’s visit would entail. I then began my evaluation by checking functionality of all outlets and switches, checking reaction time of the shock protection outlets, replace batteries in smoke detectors, re-torqued connections in panel, and dusted off the ceiling fans. Everything was in good working order but we did discuss the panel age again and other safety enhancements but did not want to move forward with any of that today. Thank you again for choosing Dawson’s Electric and Air.

Today, I came out to your residence to assess an issue with your garage light that intermittently works and then stops working. While on site, we discussed how long this issue has been occurring, and you informed me that it has been happening for quite some time. Based on the symptoms and the conditions within the home, it was determined that the issue is likely related to elevated humidity levels, which you mentioned have already been evaluated by multiple parties without a clear resolution. I explained that the existing garage light fixtures are equipped with ballasts, and the behavior you are experiencing—delayed start-up, flickering, or intermittent operation—is a common indication that the ballast is nearing failure. You also shared that the laundry room light experiences similar issues, particularly during the summer months, which further supports this conclusion. I recommended retrofitting the fixtures with direct-wire LED tubes to eliminate the ballast entirely, improving relia

Came out to your home today to check on why your kitchen outlets aren’t working. Upon arrival we met with the homeowner and she explained what was going on. We then began with a quick evaluation of the outlets and realized the shock protection outlet for that circuit was tripped but the light was not illuminated which is a sign of a faulty outlet. I provided a solution to replace the defective shock protection outlet which the homeowner accepted. After replacing the outlet and circuit were working as intended. While here we performed a thorough evaluation of the home electrical system and designed solutions to address some safety enhancements.

Came out to your home today to perform our annual Peace of Mind maintenance checkup. Upon arrival we met with the homeowner and discussed what today’s would entail. We then began checking functionality of all outlets and switches, checking reaction time of all shock protection outlets, re-torqued all connections in panel, dusted off all ceiling fans, replaced all the batteries in the smoke detectors, and tested all smoke detectors. Everything was in good working order. I did however provided some solutions for future projects the homeowner will be doing in the near future. Thank you again for choosing Dawson’s Electric and Air.

Electrician installing outlet for irrigation

Electrician performing a panel rejuvenation and installing a portable generator transfer switch.

Electrician troubleshooting multiple items not working in home

Electrician installing customer supplied smoke detectors.

Electrician installing a new ceiling fan in a master bedroom

Electrician installing new cat6 Ethernet drops for internet and wifi connections.

Electrician updating a main service