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Apex, NC Heating and Air Company

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Apex, NC Heating and Air Company

Heating, Cooling & Comfort for Wake County's Peak Town | 919-887-8284


Apex Runs Hot, Runs Cold, and Runs You Ragged Without the Right HVAC Partner

Apex sits in North Carolina's Piedmont, which means summer arrives early, stays late, and doesn't negotiate. From June through September, your air conditioner isn't just a comfort appliance — it's critical infrastructure. Then comes that first hard frost in January, and your heating system has to earn its keep, too.

Dawson's Electric & Air has been the HVAC contractor of choice for Apex homeowners since 2005. Our NATE-certified technicians have serviced everything from original builder-grade systems in Haddon Hall to the high-efficiency heat pumps now standard in Bella Casa and Sweetwater. We know what this climate demands, we know what Apex homes are built with, and we know how to keep them comfortable year-round without overselling you equipment you don't need.


Repair, Replace, or Maintain — Here's How to Think About It

The most important call an Apex homeowner makes isn't "who do I call when it breaks?" — it's knowing what the right call is before they dial. Here's the honest framework we use with every customer:

When repair makes sense: Your system is under 10 years old, the repair is under 50% of replacement cost, and the failure is isolated — a capacitor, contactor, or refrigerant charge rather than a compressor or heat exchanger. Most repairs in this category are same-visit fixes.

When replacement is smarter: Systems 12–15+ years old with compressor failures, refrigerant leaks on R-22 equipment (now discontinued), or repeated breakdowns in a single season. At this point, the math shifts — newer systems use far less energy and carry manufacturer warranties that protect your investment. Duke Energy rebates available to Apex homeowners can offset a significant portion of replacement costs, and federal tax credits up to $2,000 are still available on qualifying heat pump installations.

When maintenance prevents both: The customers who almost never face emergency calls are the ones on a regular maintenance schedule. Twice a year — spring and fall — keeps systems running at peak efficiency, catches small issues before they become expensive ones, and often extends system life by several years. More on that below.

Not sure which situation you're in? Call us. We'll tell you straight.

Complete HVAC Services for Apex Homes

Air Conditioning — Installation, Repair & Maintenance

Apex summers are not forgiving. When your AC struggles, it's often a sign of a fixable issue — low refrigerant, a failing capacitor, or a dirty coil reducing efficiency. Our technicians diagnose quickly and carry common parts on every truck, so most AC repairs are completed in a single visit. When it's time for a new system, we size it correctly for your home's square footage, sun exposure, and duct configuration — not just what was there before. Learn about AC installation →

Heat Pumps & Dual-Fuel Systems

For Apex's climate — humid summers, mild-to-moderate winters — a heat pump is often the most efficient system available. It handles both heating and cooling in a single unit, runs 2–4 times more efficiently than gas resistance heat, and qualifies for the IRA federal tax credit. For the handful of nights per year when temperatures drop into the teens, a dual-fuel setup pairs the heat pump with a gas furnace backup for full cold-weather coverage. We're authorized installers for both Rheem and Amana — two of the most reliable brands in the industry.

Furnace Repair & Heating Installation

When heating fails, it usually isn't gradual — it's the first cold Tuesday of November. Our furnace repair technicians are stocked and ready for rapid response. For heating installations, we walk you through your options — heat pump, dual-fuel, gas furnace — based on your home, your utility situation, and your budget. No one-size-fits-all recommendations here.

Ductless Mini Splits

Apex's growth has brought a wave of home additions, bonus rooms, converted garages, and finished bonus spaces — and most of them weren't built with ductwork. A ductless mini split solves this cleanly: no duct runs, no walls opened up, precise zone control, and high efficiency. We install them throughout Apex for everything from single-room comfort to whole-home zoning in homes that were never ducted to begin with.

Seasonal Maintenance

Our comprehensive 80-point HVAC inspection covers coil cleaning, refrigerant verification, electrical connection checks, burner testing, airflow measurement, and safety control inspection. Spring AC tune-ups and fall heating check-ups are the single best thing you can do for your system's longevity. Members of our Peace of Mind Club get both scheduled automatically.


We Know the Homes on Your Street

Apex's neighborhoods span nearly four decades of construction, and the HVAC needs vary just as much:

  • Haddon Hall — Homes built between the late 1990s and 2000s are now seeing original systems reach the end of their service life; heat pump replacements and efficiency upgrades are among our most common calls here.
  • Scott's Mill — The architectural character of this neighborhood's homes often comes with original builder-grade systems that benefit from modern, properly sized replacements.
  • Bella Casa — Large square footage and premium finishes require high-capacity, precisely sized systems; we regularly install multi-zone equipment throughout this western Apex community.
  • Sweetwater — Newer construction with high efficiency expectations; homeowners here often ask about heat pump options and smart thermostat integration.
  • Friendship Station — Modern builds with active families running full HVAC loads; we see a lot of first-time maintenance calls from newer homeowners getting systems on a proper schedule.
  • Abbington — Custom homes on larger lots in western Apex often have unique duct configurations and higher-capacity systems that demand technician familiarity beyond the basics.
  • Shepherds Vineyard — Centrally located near downtown, this established neighborhood brings a mix of aging systems ready for replacement and newer installs needing their first professional tune-up.
  • West Apex / Beaver Creek — The corridor along Highway 55 spans nearly two decades of construction; we work across all of it regularly.
  • Villages of Apex — From townhomes to single-family homes, the range of unit sizes and configurations across this community keeps our HVAC and mini split work varied and consistent.

Recent Jobs and Reviews in Apex, NC

Rated 5.0 out of 5 stars based on 2 customer reviews

Customers say: The overall sentiment across these reviews is overwhelmingly positive, reflecting strong customer satisfaction and appreciation for the service provided. Customers consistently express gratitude for the professionalism, knowledge, and thoroughness demonstrated by the technicians. A dominant theme throughout the feedback is the expertise and clear communication skills of the service providers, with many reviewers highlighting how well problems were explained and how various options were presented without pressure or overselling. The promptness and responsiveness of the company stands out as a recurring positive element, with multiple customers noting same-day service and quick scheduling. Reviewers frequently emphasize the courteous, friendly, and respectful demeanor of the technicians, creating a welcoming and trustworthy experience. Many customers express strong loyalty and intent to use the service again, with several specifically mentioning their appreciation for working with a family-owned business. The sentiment of going "above and beyond" appears repeatedly, with customers feeling that technicians exceeded expectations through extra effort, extended hours, and genuine commitment to resolving issues. The overall tone is one of enthusiastic recommendation, with customers feeling confident, well-cared-for, and impressed by the quality of workmanship and customer service they received.

Job Locations and Reviews

Completed comprehensive preventive maintenance on two HVAC systems, performing 80-point inspections on each unit. Conducted outdoor coil cleaning, burner cleaning, and gas pressure adjustments to manufacturer specifications. Verified refrigerant pressures and system performance using manifold gauges, with readings indicating proper subcooling and superheat levels. Measured electrical parameters with multimeter to confirm proper voltage and amperage across components. All safety controls tested and verified operational, ensuring systems are functioning efficiently for the heating season.
Completed comprehensive preventive maintenance on two HVAC systems, performing 80-point inspections on each unit. Conducted outdoor coil cleaning, burner cleaning, and gas pressure adjustments to manufacturer specifications. Verified refrigerant pressures and system performance using manifold gauges, with readings indicating proper subcooling and superheat levels. Measured electrical parameters with multimeter to confirm proper voltage and amperage across components. All safety controls tested and verified operational, ensuring systems are functioning efficiently for the heating season.
Thomas M.
Thomas M. Checked in
Completed comprehensive preventive maintenance on two HVAC systems, performing 80-point inspections on each unit. Conducted outdoor coil cleaning, burner cleaning, and gas pressure adjustments to manufacturer specifications. Verified refrigerant pressures and system performance using manifold gauges, with readings indicating proper subcooling and superheat levels. Measured electrical parameters with multimeter to confirm proper voltage and amperage across components. All safety controls tested and verified operational, ensuring systems are functioning efficiently for the heating season.
Apex, NC 27539
Responded to no-cooling complaint on downstairs AC unit while upstairs system remained operational. Upon inspection, found heavily soiled air filter with significant dust and debris accumulation restricting airflow to the Lennox air handler located in attic space. Replaced dirty filter and verified proper system operation and airflow restoration.
Responded to no-cooling complaint on downstairs AC unit while upstairs system remained operational. Upon inspection, found heavily soiled air filter with significant dust and debris accumulation restricting airflow to the Lennox air handler located in attic space. Replaced dirty filter and verified proper system operation and airflow restoration.
Connor G.
Connor G. Checked in
Responded to no-cooling complaint on downstairs AC unit while upstairs system remained operational. Upon inspection, found heavily soiled air filter with significant dust and debris accumulation restricting airflow to the Lennox air handler located in attic space. Replaced dirty filter and verified proper system operation and airflow restoration.
Apex, NC 27502
Responded to no cooling call at townhome with zoned HVAC system installed in 2007. Upon arrival, inspected multi-zone control panel (HZ322) and zone controller located in attic space. Evaluated wiring connections, zone damper operations, and system communication between main control board and individual zone thermostats. Verified proper voltage at terminals, checked DAT sensor readings displaying 78°F, and tested zone calling functions. Documented control panel configuration and wiring setup for multi-zone system to determine cause of cooling failure and provide repair recommendations to property owner.
Responded to no cooling call at townhome with zoned HVAC system installed in 2007. Upon arrival, inspected multi-zone control panel (HZ322) and zone controller located in attic space. Evaluated wiring connections, zone damper operations, and system communication between main control board and individual zone thermostats. Verified proper voltage at terminals, checked DAT sensor readings displaying 78°F, and tested zone calling functions. Documented control panel configuration and wiring setup for multi-zone system to determine cause of cooling failure and provide repair recommendations to property owner.
Connor G.
Connor G. Checked in
Responded to no cooling call at townhome with zoned HVAC system installed in 2007. Upon arrival, inspected multi-zone control panel (HZ322) and zone controller located in attic space. Evaluated wiring connections, zone damper operations, and system communication between main control board and individual zone thermostats. Verified proper voltage at terminals, checked DAT sensor readings displaying 78°F, and tested zone calling functions. Documented control panel configuration and wiring setup for multi-zone system to determine cause of cooling failure and provide repair recommendations to property owner.
Apex, NC 27502
Responded to no cooling complaint on upstairs 10-year-old Goodman condensing unit (Model GSX140301KB). Upon inspection, found significant dust and debris accumulation on return air grille, restricting airflow to the system. Documented equipment nameplate specifications and heavily soiled vent condition with photos for service records.
Responded to no cooling complaint on upstairs 10-year-old Goodman condensing unit (Model GSX140301KB). Upon inspection, found significant dust and debris accumulation on return air grille, restricting airflow to the system. Documented equipment nameplate specifications and heavily soiled vent condition with photos for service records.
Aaron P.
Aaron P. Checked in
Responded to no cooling complaint on upstairs 10-year-old Goodman condensing unit (Model GSX140301KB). Upon inspection, found significant dust and debris accumulation on return air grille, restricting airflow to the system. Documented equipment nameplate specifications and heavily soiled vent condition with photos for service records.
Apex, NC 27502
Responded to service call for non-operational attic fan installed in 1999. Removed and replaced failed attic fan control unit, disconnecting existing wiring from old thermostat/humidistat control box and installing new red-colored attic ventilation controller with proper electrical connections. Verified all wire terminations were secure, tested unit operation, and confirmed proper functionality of new attic ventilation system.
Responded to service call for non-operational attic fan installed in 1999. Removed and replaced failed attic fan control unit, disconnecting existing wiring from old thermostat/humidistat control box and installing new red-colored attic ventilation controller with proper electrical connections. Verified all wire terminations were secure, tested unit operation, and confirmed proper functionality of new attic ventilation system.
Aaron P.
Aaron P. Checked in
Responded to service call for non-operational attic fan installed in 1999. Removed and replaced failed attic fan control unit, disconnecting existing wiring from old thermostat/humidistat control box and installing new red-colored attic ventilation controller with proper electrical connections. Verified all wire terminations were secure, tested unit operation, and confirmed proper functionality of new attic ventilation system.
Apex, NC 27502
Responded to no-power condition on upstairs HVAC unit (2016 model) in two-system residence. Upon arrival, confirmed thermostat had no power after displaying red warning light earlier in the day before complete shutdown. Accessed attic-mounted air handler, performed diagnostic testing including airflow measurements reading 0.35 (captured in documentation), and inspected electrical connections and control board. Restored power to system and verified proper thermostat communication and unit operation.
Responded to no-power condition on upstairs HVAC unit (2016 model) in two-system residence. Upon arrival, confirmed thermostat had no power after displaying red warning light earlier in the day before complete shutdown. Accessed attic-mounted air handler, performed diagnostic testing including airflow measurements reading 0.35 (captured in documentation), and inspected electrical connections and control board. Restored power to system and verified proper thermostat communication and unit operation.
Aaron P.
Aaron P. Checked in
Responded to no-power condition on upstairs HVAC unit (2016 model) in two-system residence. Upon arrival, confirmed thermostat had no power after displaying red warning light earlier in the day before complete shutdown. Accessed attic-mounted air handler, performed diagnostic testing including airflow measurements reading 0.35 (captured in documentation), and inspected electrical connections and control board. Restored power to system and verified proper thermostat communication and unit operation.
Apex, NC 27539
Responded to no cooling complaint on 6-year-old single-zone air conditioning system. Upon arrival, verified indoor fan operation but confirmed lack of cooling and water accumulation behind outdoor unit. Performed diagnostic testing using clamp meter to check electrical parameters at outdoor unit. Inspected control board and wiring connections in both control module and junction box mounted on exterior wall. Found control board functioning properly with all electronic components intact and wire connections secure. Identified issue preventing compressor operation, which explained lack of cooling despite normal fan operation. Completed necessary repairs to restore compressor function and proper cooling operation. System tested and verified operating within normal parameters with proper amperage draw and temperature differential across coil.
Responded to no cooling complaint on 6-year-old single-zone air conditioning system. Upon arrival, verified indoor fan operation but confirmed lack of cooling and water accumulation behind outdoor unit. Performed diagnostic testing using clamp meter to check electrical parameters at outdoor unit. Inspected control board and wiring connections in both control module and junction box mounted on exterior wall. Found control board functioning properly with all electronic components intact and wire connections secure. Identified issue preventing compressor operation, which explained lack of cooling despite normal fan operation. Completed necessary repairs to restore compressor function and proper cooling operation. System tested and verified operating within normal parameters with proper amperage draw and temperature differential across coil.
Connor G.
Connor G. Checked in
Responded to no cooling complaint on 6-year-old single-zone air conditioning system. Upon arrival, verified indoor fan operation but confirmed lack of cooling and water accumulation behind outdoor unit. Performed diagnostic testing using clamp meter to check electrical parameters at outdoor unit. Inspected control board and wiring connections in both control module and junction box mounted on exterior wall. Found control board functioning properly with all electronic components intact and wire connections secure. Identified issue preventing compressor operation, which explained lack of cooling despite normal fan operation. Completed necessary repairs to restore compressor function and proper cooling operation. System tested and verified operating within normal parameters with proper amperage draw and temperature differential across coil.
Apex, NC 27523
Responded to no cooling complaint on 5-year-old Lennox system with recurring freeze-up issues and inadequate cooling to upstairs bedroom and closet areas. Upon arrival, found unit had been shut down due to active coil freezing. Performed visual inspection of attic-mounted air handler and documented existing conditions including control board installation and system configuration. Customer reported this is an annual recurring problem that multiple previous service companies have been unable to resolve, indicating potential underlying airflow restriction, refrigerant charge issue, or ductwork design deficiency requiring comprehensive system evaluation and diagnostic testing once unit defrosts.
Responded to no cooling complaint on 5-year-old Lennox system with recurring freeze-up issues and inadequate cooling to upstairs bedroom and closet areas. Upon arrival, found unit had been shut down due to active coil freezing. Performed visual inspection of attic-mounted air handler and documented existing conditions including control board installation and system configuration. Customer reported this is an annual recurring problem that multiple previous service companies have been unable to resolve, indicating potential underlying airflow restriction, refrigerant charge issue, or ductwork design deficiency requiring comprehensive system evaluation and diagnostic testing once unit defrosts.
Aaron P.
Aaron P. Checked in
Responded to no cooling complaint on 5-year-old Lennox system with recurring freeze-up issues and inadequate cooling to upstairs bedroom and closet areas. Upon arrival, found unit had been shut down due to active coil freezing. Performed visual inspection of attic-mounted air handler and documented existing conditions including control board installation and system configuration. Customer reported this is an annual recurring problem that multiple previous service companies have been unable to resolve, indicating potential underlying airflow restriction, refrigerant charge issue, or ductwork design deficiency requiring comprehensive system evaluation and diagnostic testing once unit defrosts.
Apex, NC 27502
Completed comprehensive heating and air maintenance on two residential HVAC systems (2004 and 2013 models), performing 80-point inspections on each unit. Cleaned outdoor coils and burners, adjusted gas pressures to manufacturer specifications, and conducted thorough safety inspections. Performed electrical diagnostics using clamp meter, verifying proper amperage draw and capacitor function on condensing units.
Completed comprehensive heating and air maintenance on two residential HVAC systems (2004 and 2013 models), performing 80-point inspections on each unit. Cleaned outdoor coils and burners, adjusted gas pressures to manufacturer specifications, and conducted thorough safety inspections. Performed electrical diagnostics using clamp meter, verifying proper amperage draw and capacitor function on condensing units.
Aaron P.
Aaron P. Checked in
Completed comprehensive heating and air maintenance on two residential HVAC systems (2004 and 2013 models), performing 80-point inspections on each unit. Cleaned outdoor coils and burners, adjusted gas pressures to manufacturer specifications, and conducted thorough safety inspections. Performed electrical diagnostics using clamp meter, verifying proper amperage draw and capacitor function on condensing units.
Apex, NC 27539
Conducted sales consultation for 10-year-old HVAC system with confirmed refrigerant leak through coil as diagnosed by previous contractor. Evaluated existing equipment configuration including attic-mounted air handler serving third floor and reviewed electrical panel capacity for replacement options. Provided homeowner with system replacement recommendations and equipment options appropriate for age and condition of current unit.
Conducted sales consultation for 10-year-old HVAC system with confirmed refrigerant leak through coil as diagnosed by previous contractor. Evaluated existing equipment configuration including attic-mounted air handler serving third floor and reviewed electrical panel capacity for replacement options. Provided homeowner with system replacement recommendations and equipment options appropriate for age and condition of current unit.
Joe B.
Joe B. Checked in
Conducted sales consultation for 10-year-old HVAC system with confirmed refrigerant leak through coil as diagnosed by previous contractor. Evaluated existing equipment configuration including attic-mounted air handler serving third floor and reviewed electrical panel capacity for replacement options. Provided homeowner with system replacement recommendations and equipment options appropriate for age and condition of current unit.
Apex, NC 27502
Review
Aaron is a great technician. He is very personable and knowledgeable with wonderful communications skills. I highly recommend Aaron for the work he does on the HVAC system.
David Hurley - Apex, NC 27502
Response from Dawson's Electric & Air:

David, thank you for taking the time to share your feedback and for recommending Dawson's Electric & Air. We’re glad to hear that Aaron provided a great experience during your HVAC service visit. His professionalism, knowledge, and clear communication are qualities we strive for across our entire team, and it’s great to know he delivered that level of service in your home. We appreciate your recommendation and your trust in our team for your HVAC needs. If there’s ever anything else we can assist you with, we’re always here to help!

Review
Connor was amazing, informative, professional, and knowledgeable. I am grateful for your team and Connor’s thoroughness, honesty, professionalism, and suggestions. Thank you!
KrisAnn - Apex, NC 27539
Review
Super helpful
Brad - Apex, NC 27502

The Peace of Mind Club — Your HVAC System Covered

The simplest way to protect your HVAC investment in Apex is our Peace of Mind Club. Two scheduled maintenance visits per year, front-of-the-line priority service when something goes wrong (no waiting in peak season), a lifetime craftsmanship warranty, and discounts on every repair. Most members find it pays for itself in energy savings alone within the first year.


0% Financing for 60 Months on Select Systems

New HVAC equipment is a significant investment — and one that pays back in lower energy bills and better comfort every month. We offer 0% financing for 60 months on qualifying systems. Ask about what's available when you call.


Schedule Your Apex HVAC Service Today

Five-star service, NATE-certified technicians, honest upfront pricing. Apex homeowners have trusted Dawson's since 2005 — and we intend to keep earning that.

📞 919-887-8284 📅 Request Service Online 🔖 View Current Specials

Also need electrical work? See our electrician services for Apex, NC →

My AC stopped cooling — how do I know if it needs a repair or full replacement?

It's the most common HVAC question we hear in Apex, especially from June through August when systems are running hardest. The honest answer depends on three things: the age of the system, the nature of the failure, and the repair cost relative to replacement. If your system is under 10 years old and the failure is a capacitor, contactor, or refrigerant charge — repair almost always makes sense. If it's 12–15+ years old and you're looking at a compressor failure or a refrigerant leak on an older R-22 system (a refrigerant that's been phased out and is now expensive to service), replacement is usually the smarter financial move. The 50% rule is a useful benchmark: if a single repair costs more than half the price of a new system, replacement delivers better long-term value — plus a manufacturer warranty and significantly lower energy bills. When one of our NATE-certified technicians diagnoses your system, we'll give you both options with honest numbers and let you decide. No pressure. Call us to schedule a same-day diagnostic.

Is a heat pump the right choice for my Apex home, and are there tax credits available?

For most Apex homeowners, a heat pump is an excellent fit — and the timing to install one has rarely been better. Apex's climate sits in that ideal range for heat pump performance: hot, humid summers where cooling efficiency matters most, and winters that are cold but rarely severe enough to push a modern heat pump past its effective range. Heat pumps move heat rather than generate it, making them 2–4 times more efficient than traditional electric or gas systems for most of the year. For the handful of nights temperatures drop below freezing, a dual-fuel system pairs a heat pump with a gas furnace backup to cover the full range without sacrificing efficiency. On the incentive side, the federal Inflation Reduction Act currently offers a tax credit of up to $2,000 for qualifying heat pump installations — and Duke Energy rebates available to Apex homeowners can add further savings on top of that. We're authorized installers for both Rheem and Amana and can walk you through what makes the most sense for your home's size, duct configuration, and utility setup. Schedule a free estimate.

How often does my HVAC system need to be serviced, and what does a tune-up actually include?

Twice a year is the standard — once in spring before cooling season, and once in fall before heating season. Skipping maintenance is the single most common reason we see HVAC systems fail early or break down at the worst possible time, usually on the hottest day of the year or the coldest night. Our 80-point inspection isn't a quick walk-around: it covers coil cleaning, refrigerant level verification, electrical connection inspection, contactor and capacitor testing, blower motor performance, thermostat calibration, heat exchanger integrity (critical for gas furnaces), and full airflow measurement from supply to return. Catching a $40 capacitor before it takes out a $1,200 compressor is exactly what this visit is designed to do. Apex homeowners on our Peace of Mind Club get both seasonal visits scheduled automatically, priority service if something comes up between visits, and a lifetime craftsmanship warranty on our work. Most members find the membership pays for itself in a single prevented repair call. Join the Peace of Mind Club or schedule a standalone tune-up today.