Recent Jobs and Reviews in Raleigh, NC
Raleigh, NC at a glance
Dawson's Electric & Air has completed 25 jobs in Raleigh, NC in September 2026.
The 23 customer reviews shown here average 5.0 out of 5.
The most recent job was on September 11, 2026.
Job Locations and Reviews
Responded to no cooling complaint with warm air from vents on a 5-year-old single system. Upon inspection, found severely corroded condenser fan motor with extensive rust and oxidation affecting operation, along with control board wiring requiring assessment. Diagnosed failed outdoor fan motor as primary cause of inadequate cooling performance.
Responded to no-cooling call on 2015 HVAC system that had recently received capacitor replacement by another company but failed again shortly after. Performed diagnostic testing using clamp meter to measure electrical current and voltage at the outdoor unit, recording amperage draw of 83.5A and secondary readings of 0.2A/0.0V at different test points. Identified underlying electrical issue beyond the previously replaced capacitor and provided homeowner with detailed findings and repair options to restore system operation.
Conducted follow-up visit to attic-mounted HVAC unit model RP19AY36AJVCA to assess refrigerant system requirements. Confirmed customer availability and coordinated scheduling for complete refrigerant recovery, system evacuation, vacuum procedure, and recharge with virgin R-454B refrigerant. Recovery equipment verified on-site and unit specifications documented for upcoming service completion.
Completed full HVAC system installation including removal of existing equipment and installation of new Rheem 2.5-ton Endeavor Line heat pump (Model RP14AY30AJ2NA, 14.3 SEER2, R-454B refrigerant, 2-stage) with matching Rheem 3-ton multipoise air handler (Model RH2TY3617STANNJ) featuring constant torque motor and N-coil configuration. Integrated Tutco 5kW heat kit without breaker for supplemental heating capacity. Installed new outdoor condenser pad and leveled unit to manufacturer specifications. Mounted indoor air handler in conditioned space with proper clearances and secured all mounting hardware. Added emergency drain pan with float switch protection to prevent water damage from condensate overflow. Completed all refrigerant line connections using R-454B refrigerant per EPA regulations and manufacturer guidelines. Performed complete system startup procedures including verification of proper voltage (208-240V single-phase), amperage draw on both stages of operation, refrigerant c
Completed first preventive maintenance visit on single HVAC system. Performed comprehensive 80-point inspection covering both heating and cooling components. Cleaned outdoor condenser coils to ensure optimal heat transfer and system efficiency. Performed burner cleaning and combustion analysis. Verified and adjusted gas pressures to manufacturer specifications. Conducted electrical testing using digital multimeter to verify proper voltage and amperage at system components. Inspected attic-mounted electrical disconnect and wiring connections for proper termination and safety compliance. All safety controls and operational parameters tested and found within acceptable ranges. System operating properly at time of departure.
Responded to upstairs unit with weak airflow and insufficient cooling. Upon inspection, tested and diagnosed failed dual capacitor causing compressor and fan motor performance issues. Replaced defective dual capacitor with new unit, verified proper electrical connections, and tested system operation to confirm adequate airflow and cooling restoration.
# HVAC Supply Plenum Re-Insulation Accessed the air handler unit to assess the supply plenum insulation condition. Upon inspection, found deteriorated and compromised insulation material on the supply plenum, with evidence of moisture infiltration and general wear from prolonged operation. The blower assembly and interior metal surfaces showed dust accumulation and discoloration, with visible water staining on the base pan indicating previous condensation issues. Removed old insulation material from the supply plenum. Cleaned interior metal surfaces to ensure proper adhesion of new insulation. Re-insulated the supply plenum with appropriate R-value insulation material to restore thermal efficiency and prevent condensation formation. Verified all seams and joints were properly sealed to maintain system efficiency and prevent air leakage. Confirmed blower wheel and fan components remained unobstructed and operational throughout the process.
Responded to no cooling call on downstairs unit of a two-system residence with 9-10 year old equipment. Found evaporator coil heavily frosted, indicating restricted airflow or refrigerant issue. Measured compressor amperage at 154 amps using clamp meter and inspected electrical connections and control wiring. Unit was not operating despite customer's prior attempt to clear drain line, confirming issue was related to frozen coil condition rather than safety float switch activation.
Responded to tenant concern regarding smoke odor potentially entering unit through shared ductwork with neighboring property. Performed thorough inspection of HVAC system including zone control panel in attic space and air handler blower assembly. Inspected all ductwork connections, dampers, and zoning controls for proper sealing and operation. Examined blower wheel and housing for debris accumulation and verified system integrity. Found no evidence of shared ductwork between units or cross-contamination pathways. All duct connections properly sealed with no breaches detected. Zoning system functioning as designed with proper damper operation. Advised that smoke odor is not originating from HVAC system or shared ductwork, as each unit maintains independent air distribution. Recommended tenant contact property management regarding potential external sources of smoke odor.
Completed comprehensive spring preventive maintenance on HVAC system including full 80-point inspection of all units. Performed outdoor coil cleaning, burner cleaning, and adjusted gas pressures to manufacturer specifications. Conducted complete safety inspections and verified proper system operation in both heating and cooling modes. All equipment found operating within normal parameters upon completion.
Responded to inspection-related service call regarding reversed zoning system. Upon arrival, performed visual inspection of HVAC system and ductwork configuration in basement mechanical room. Utilized borescope inspection camera to examine interior duct conditions, revealing significant microbial growth contamination throughout ductwork requiring immediate attention. Documented Lennox heating unit installation with extensive black flexible ductwork routing, noting potential zoning damper configuration issues that may be causing reversed zone operation. Captured photographic evidence of contaminated duct interiors and overall system layout for further evaluation and recommended remediation planning.
Completed full system replacement with installation of Rheem 3-ton 18 SEER2 variable-speed heat pump system utilizing R-454B refrigerant. Removed and properly disposed of existing HVAC equipment, then installed RD18AY36AJVCA outdoor condenser unit on new pad and RHMVY3621MEACAJ modulating air handler with constant CFM motor in attic space on plywood platform. Integrated Tutco 5kW supplemental heat kit into air handler assembly and installed EcoNet 800 Series smart thermostat with WiFi connectivity for system control. Completed all refrigerant line connections using copper piping, installed float switch for condensate overflow protection, and configured flexible ductwork with proper insulation and sealing. Verified all electrical connections at 208-240V specification, tested system operation across all modes, and confirmed proper airflow and temperature differential. Maintained clean work environment throughout installation and recycled old equipment per industry standards.
Completed comprehensive heating and air maintenance on 2019 HVAC system including full 80-point inspection on both indoor and outdoor units. Performed outdoor coil cleaning, burner cleaning, gas pressure adjustments, and thorough safety inspections. Conducted differential pressure measurements and verified all system components operating within manufacturer specifications.
Completed full compressor replacement on HVAC system. Recovered all refrigerant from the system, removed failed compressor, and replaced liquid line filter drier. Installed new compressor and performed pressure test to verify system integrity. Evacuated refrigerant lines to proper vacuum levels, then recharged system with refrigerant up to manufacturer specifications. Verified proper system operation and pressures upon completion.
Thank you for the 5-star review, Megan! We truly appreciate you choosing Dawson’s Electric & Air for your Peace of Mind HVAC maintenance visit. Regular HVAC maintenance is a great way to help keep your system running efficiently and your home comfortable throughout the year. We appreciate your trust in our team and look forward to taking care of your HVAC system for years to come!
Completed comprehensive heating and air maintenance on downstairs unit only, including 80-point inspection, outdoor coil cleaning, burner cleaning, and safety inspections. Verified electrical parameters using clamp meter, measuring current draw at contactor connections, and checked static pressure readings with digital manometer showing 0.28 inches water column. Adjusted gas pressures as needed and confirmed all system components operating within manufacturer specifications.
Responded to permit correction recall to address electrical breaker discrepancies for upstairs furnace system. Inspected electrical panel and identified dual breakers labeled for upstairs furnace, verified correct circuit assignment, and documented breaker specifications requiring correction from 25-amp to 16-amp rating. Also inspected and photographed A/C #2 heat pump outdoor unit, a Rheem variable speed R-454B system with documented field charge of 13.1 lbs total refrigerant.
Responded to no cooling call on dual zone system installed in 2021. Upon arrival, confirmed complete loss of cooling to both zones. Inspected electrical panel and found A/C circuit breaker tripped. Reset breaker and verified system power restoration with multimeter reading 43.18 volts at condensing unit. System restored to normal operation with both zones cooling properly.
Completed comprehensive care plan maintenance on both upstairs and downstairs HVAC systems installed in attic space. Performed 80-point inspection on each unit, cleaned outdoor coils, cleaned burners, adjusted gas pressures to manufacturer specifications, and conducted full safety inspections. All systems operating within normal parameters with proper airflow, refrigerant lines secured, and ductwork connections verified.
Completed comprehensive heating and air maintenance on two HVAC units including full 80-point inspections on both systems. Performed outdoor coil cleaning, burner cleaning, and gas pressure adjustments to manufacturer specifications. Conducted thorough safety inspections, examined evaporator coils and verified proper operation of all heating and cooling components. All systems tested and operating within normal parameters upon completion.
Completed HVAC system installation including outdoor condensing unit and interior air handler components. Verified proper electrical connections and wire routing within equipment panels, secured all wiring with appropriate clips and fasteners. Leveled outdoor unit to manufacturer specifications and confirmed stable mounting on pad. All electrical terminations inspected and tested for proper voltage and amperage readings prior to system startup.
Responded to no cooling complaint on 2014 HVAC system with insufficient airflow at thermostat. Inspected air handler unit located in attic space and found system operational but delivering weak airflow to living space. Performed diagnostic evaluation of ductwork, refrigerant lines, and air handler components to determine root cause of inadequate cooling performance.
Responded to no-cool call on recently installed two-month-old system experiencing repeated shutdowns due to overflow pan filling with water. Upon inspection, discovered severe condensation accumulation on underside of ductwork in crawl space, indicating inadequate insulation or vapor barrier failure. The excessive moisture was causing the drain pan to fill rapidly, triggering the safety float switch and shutting down the system. Documented extensive water droplet formation on duct surfaces with photography. System requires proper duct insulation repair and vapor barrier correction to prevent ongoing condensation issues and restore normal operation.
Responded to customer complaint of elevated indoor humidity levels at 70%. Accessed attic-mounted air handler unit and performed system diagnostics. Measured supply air temperature at 60.2°F using digital thermometer to verify cooling operation. Inspected air handler, ductwork connections, and overall system installation for proper operation and potential causes of humidity control issues.
Responded to rental property for possible recall inspection on system installed in 2022. Upon arrival, confirmed unit was not operating. Performed complete heating and air check including 80-point inspection, outdoor coil cleaning, burner cleaning, gas pressure adjustments, and comprehensive safety inspections. Diagnostic testing with multimeter confirmed electrical readings, and verified equipment specifications on unit nameplate (Model RHEMV3621MECU1, Serial V2C2958202).
Completed preventive maintenance on recently installed downstairs HVAC unit, performing comprehensive 80-point inspection covering all heating and cooling components. Cleaned outdoor coils and burner assembly, tested and verified proper gas pressures, and conducted thorough electrical diagnostics including capacitor testing and system voltage verification. All safety controls inspected and confirmed operational, with pressure readings documented at 0.22 inWC and -0.24 inWC during combustion analysis. System operating within manufacturer specifications with no deficiencies noted.
Thank you so much for the 5-star review, Mary! We truly appreciate you choosing Dawson’s Electric & Air to take care of your home’s HVAC system. Our team was happy to help get your air conditioner back to performing properly by replacing the condenser fan motor under the parts warranty. We know how important it is to have a dependable air conditioning system, especially here in North Carolina, and we’re always committed to making the repair process as straightforward and stress-free as possible. Thank you again for trusting our team with your HVAC service, Mary. We’re grateful for your business and look forward to being here whenever you need us!
Tech was outstanding.. did a great job keeping my AC unit running in prime condition. Glad I switched vendors !!
The unit really need a cleaning, he did a nice job.
The men were polite, friendly, and. respectful of property. They completed the work and cleaned up after themselves.
Air conditioning unit wasn’t working properly and after calling in late afternoon they arrived the next morning. Hayes was so helpful and explained everything succinctly!
Fast response and good communication. Hayes went above and beyond. Would def recommend!
Asked good questions and provided clear and honest feedback
Thank you, Deborah, for your 5-star review! We truly appreciate you choosing Dawson's Electric & Air for your Peace of Mind Membership HVAC maintenance visit. Regular HVAC maintenance is one of the best ways to help keep your heating and air conditioning system operating efficiently, improve reliability, and identify small issues before they become costly repairs. We're grateful for the opportunity to help keep your Raleigh home comfortable year-round. Thank you for being a Peace of Mind Member and for trusting Dawson's Electric & Air with your home's HVAC maintenance. We look forward to serving you again at your next scheduled visit!
I called Dawsons and they came out that same day. Connor discovered our issue very quickly and thoroughly checked everything, giving me a detailed account of the system overall. He was very kind and explained everything very well, even bringing it to a level for someone that doesnt know much about this. We will be using this company for all our AC needs for the upcoming years. Also, for other females clients looking for an HVAC service, I felt very safe. This company sends you a photo and bio of the person coming out to your house prior to the appointment.
Thank you so much for sharing your experience, Torie! We’re grateful you chose Dawson’s Electric & Air when you needed same-day AC service in Raleigh. It’s wonderful to hear Connor was able to quickly identify the issue, thoroughly inspect your HVAC system, and explain everything in a clear, easy-to-understand way. We know an HVAC problem can feel stressful, especially when you’re not sure what is going on with your system. Our team works hard to provide honest answers, detailed options, and respectful service so Raleigh homeowners can make confident decisions about their heating and cooling needs. We especially appreciate your kind words about feeling safe and comfortable during your appointment. Sending a technician photo and bio before arrival is one way we help customers know who to expect at their home, and we’re glad that added peace of mind. We’ll be sure to share your feedback with Connor and the rest of our team. Thank you again for trusting Dawson’s Electric & Air with your Raleigh AC repair needs. We look forward to being your go-to HVAC company for years to come!
Aaron was awesome. He provided transparent insight and options. You definitely felt you could trust him because of his transparency. Customers need this instead of just the textbook or money grabbing answers. Santos was also great to work with. He was very friendly and thorough with his work. I did end up with a couple chips in my floor where they didn't put padding down was the only smudge of my experience.
Thank you for sharing your experience and for the 5-star review, Joe! We’re glad to hear Aaron took the time to walk you through the situation and provide clear, transparent options for your HVAC system. Building trust through honest communication and straightforward recommendations is exactly what we strive for at Dawson’s Electric & Air. We never want customers to feel pressured, just informed and confident in the decisions they’re making for their home comfort and safety. We truly appreciate you choosing us and are grateful for your trust in Aaron and our team! 7/27/26 Thank you for your thoughtful 5-star review, Joe! We're honored by your kind words about Aaron and Santos. Providing honest recommendations, transparent communication, and solutions that are truly in our customers' best interests is exactly what we strive for, so we're glad Aaron earned your trust throughout your HVAC replacement experience. We're also happy to hear Santos was friendly, thorough, and delivered quality workmanship during your new HVAC system installation. We do sincerely apologize for the chips in your floor. That certainly isn't the experience we want anyone to have, and we appreciate you bringing it to our attention. Your feedback helps us continue improving our installation process. Thank you again for choosing Dawson's Electric & Air, we're grateful for the opportunity to serve your home and truly appreciate your recommendation.
Hayes was great, very knowledgeable and detailed
Thank you, Miles, for taking the time to leave a review! We’re glad to hear that Hayes provided knowledgeable and detailed service during your visit. At Dawson’s Electric & Air, we know how stressful it can be when your AC isn’t working properly, especially during hot weather. Our HVAC team focuses on quickly diagnosing cooling issues, clearly explaining what’s going on, and providing reliable repair solutions to restore comfort as efficiently as possible. We’ll be sure to share your feedback with Hayes. Thank you for trusting Dawson’s Electric & Air with your air conditioning service, we appreciate the opportunity to help and look forward to assisting you again whenever you need HVAC or electrical support.
Thomas was very professional and friendly when completing my air conditioning service today.
Thank you, George, for your 5-star review! We're delighted to hear that Thomas provided professional and friendly service during your Peace of Mind Membership air conditioning maintenance visit. Regular AC maintenance is an important part of keeping your HVAC system running efficiently, helping to improve performance, extend equipment life, and reduce the risk of unexpected breakdowns during North Carolina's hottest months. We're glad Thomas made your service experience a positive one. Thank you for choosing Dawson’s Electric & Air for your HVAC maintenance needs. We appreciate your membership and look forward to helping keep your home comfortable all year long!
Our AC unit wasnt working during a heat wave on a Saturday! They were able to get me in! Hayes was our tech and he was fantastic. Knowledgeable, respectful, kind and very thorough. We signed a maintenance contract with Dawson because they saved us today!
Thank you, Lisa, for the 5-star review! We’re so glad we were able to get to you quickly during the heat wave on a Saturday and restore your comfort when you needed it most. At Dawson’s Electric & Air, we understand how urgent AC breakdowns can be, especially during extreme North Carolina summer temperatures, so we always work to provide responsive HVAC service when homeowners need it most. We’re happy to hear Hayes provided knowledgeable, respectful, and thorough service while diagnosing and resolving your air conditioning issue. We also truly appreciate you choosing to join our maintenance program. Regular HVAC maintenance helps prevent unexpected breakdowns, improves system efficiency, and keeps your home comfortable year-round. Thank you for trusting Dawson’s Electric & Air. We’re grateful for your support and look forward to continuing to take care of your home’s heating and cooling needs! 6/22/26 Thank you for taking the time to leave us a review! Even when your HVAC system isn’t blowing cold air, we know how important it is to get things back up and running quickly. We’re glad Thomas was able to diagnose the issue and get your system repaired. At Dawson’s Electric & Air, we always aim to provide fast, reliable HVAC repair service and clear communication so homeowners feel taken care of from start to finish. We appreciate your trust in us and look forward to helping you again whenever you need us!
Aaron was very efficient, knowledgeable and got us back in the right direction. Apparently I had been using the wrong “merv” filter and didn’t even know it! I did not feel like he was trying to just sell me a new unit, but the fact he really tried to repair what we had! Very appreciative to him for coming so quickly and cooling us down again.
Thank you for the 5-star review, Felicia! We appreciate you choosing Dawson's Electric & Air for your HVAC maintenance service. Regular heating and air conditioning maintenance is one of the best ways to keep your system running efficiently, identify potential issues early, and help homeowners make informed decisions about their comfort system. We're grateful for the opportunity to inspect your equipment and discuss the options available for your home. Thank you for trusting our team with your HVAC needs. We appreciate your support and look forward to continuing to provide you with reliable heating and cooling service for years to come!
Aaron provided the maintenance today for my “piece of mind” plan. He was friendly, courteous, and so quiet I barely knew he was working. Before and after photos were proof he did! Thank you Aaron for doing such a thorough and professional job!
Thomas did a great job with the summer seasonal tuneup of our three air conditioning systems. He really took the time to make sure everything was up to par and ready to go for the warm season.
Aaron was very good and understood what I told him. Thanks for all you do
Keith provided excellent service today. It’s so nice to know both our heating and cooling units are working as they should. The service was excellent.
These guys did a great job. Cleaned up everything and looks great.
I enjoyed meeting Aaron today, he was very friendly and professional. He arrived on time and performed the work requested. I appreciate him pointing out a plumbing problem about which I was unaware.
Aaron was incredible. He's always very honest and answers all of my questions.
