Recent Jobs and Reviews in Raleigh, NC
Raleigh, NC at a glance
Dawson's Electric & Air has completed 25 jobs in Raleigh, NC between September 2026 and October 2026.
The 27 customer reviews shown here average 5.0 out of 5.
The most recent job was on October 2, 2026.
Dawson's Electric & Air has completed 934 jobs in Raleigh, NC in the last 12 months. The first job there was in February 2015.
Job Locations and Reviews
Responded to no-cooling call on downstairs unit with thermostat displaying no power. Upon arrival, verified all circuit breakers were in proper position and showed no signs of tripping. Inspected electrical control panel and wiring connections at the air handler, documenting existing wire configuration and terminal connections. Traced low-voltage circuit from thermostat through transformer and control board. Identified power supply issue preventing thermostat operation. Photographed electrical components and wiring for documentation purposes.
Completed comprehensive preventive maintenance on two residential HVAC systems: a 14-year-old downstairs unit and a 20-year-old upstairs unit installed in attic space. Performed 80-point inspection on both systems, including thorough examination of air handler with visible wiring connections and equipment mounted on metal platform above insulated attic floor. Cleaned outdoor condenser coils and burner assemblies on both units. Verified and adjusted gas pressures to manufacturer specifications as needed. Conducted complete safety inspections including electrical connections, refrigerant line integrity, and condensate pump operation observed in crawlspace with PVC drainage piping properly secured. All systems operating within normal parameters upon completion.
Completed comprehensive heating and air maintenance including 80-point inspection on both units, outdoor coil cleaning, and burner cleaning. Verified and adjusted gas pressures using digital manometer to ensure optimal combustion efficiency, with readings documented at proper operating specifications. All safety inspections passed with systems operating within manufacturer parameters.
Responded to no cooling complaint on seven-year-old downstairs AC unit experiencing fan failure and electrical humming noise. Upon arrival, performed diagnostic inspection of outdoor condensing unit and confirmed condenser fan motor was not operating. Used clamp meter to verify electrical readings and identified failed dual run capacitor as root cause of system malfunction. Replaced defective capacitor with proper OEM replacement, restoring power to condenser fan motor. Verified compressor and fan motor amperage within manufacturer specifications. Tested system operation through complete cooling cycle, confirmed proper airflow from condenser fan, and verified elimination of humming noise. System now cooling effectively with all components functioning normally.
Completed comprehensive heating and air maintenance on Rheem Prestige high-efficiency heat pump system. Performed 80-point inspection covering all major components, cleaned outdoor condenser coils and evaporator coil assembly, performed burner cleaning, verified and adjusted gas pressures to manufacturer specifications, and conducted full safety inspections. All equipment operating within normal parameters upon completion.
Performed comprehensive heating and air maintenance on 2016 HVAC system including complete 80-point inspection. Cleaned outdoor coils and burner assembly, removed flame sensor for inspection and cleaning to ensure proper ignition cycle operation. Verified and adjusted gas pressures using digital manometer, confirming inlet and outlet pressures within manufacturer specifications. Completed all safety inspections and system operational checks with unit performing to standard.
Completed comprehensive heating and air maintenance on 2012 HVAC system including 80-point inspection, outdoor coil cleaning, burner cleaning, gas pressure adjustments, and full safety inspections on evaporator and condenser assemblies. Identified Honeywell Humid Pro humidifier requiring replacement water pad filter; will source correct part and return to complete humidifier maintenance. Electrical contractor scheduled for same-day service to address separate electrical issue.
Responded to no-cooling complaint on upstairs 2012 unit. Upon arrival, conducted diagnostic evaluation and inspected system components including evaporator coil assembly and thermostat operation. Photographic documentation captured significant corrosion and oxidation on copper refrigerant lines and heat exchanger tubing, with visible patina formation indicating extended service life and potential refrigerant circuit degradation. Thermostat displayed 72° room temperature with cooling setpoint at 65° in hold mode, confirming call for cooling but lack of temperature satisfaction. Advised customer to keep unit off pending further assessment of corroded components and refrigerant system integrity.
Responded to basement flood remediation where restoration work exposed three duct vents requiring damper installation. Installed dampers on all three exposed ductwork penetrations to provide proper airflow control and system balance. Verified damper operation and secured all installations per code requirements in coordination with ongoing restoration work.
Responded to recall regarding outdoor condenser unit stability concerns raised during inspection. Upon arrival, verified unit was improperly installed on undersized pad without adequate support, allowing lateral movement when minimal force applied. Assessed levelness of installation using precision level tool and confirmed unit was not properly secured to mounting surface. Documented existing conditions with photographs showing condenser positioned on inadequate base with unstable foundation on uneven ground. Recommended installation of appropriately sized concrete pad with proper leveling and anchoring to ensure unit stability and prevent future movement or potential damage to refrigerant lines and electrical connections.
Completed comprehensive heating and air maintenance on one covered system including 80-point inspection, outdoor coil cleaning, burner cleaning, gas pressure adjustments, and safety inspections. Verified thermostat operation at 68° setpoint with Weather Master/Honeywell unit functioning properly. Inspected return air grille and confirmed proper airflow throughout system with all components operating within manufacturer specifications.
Completed comprehensive heating and air maintenance including an 80-point inspection on both HVAC systems. Performed outdoor coil cleaning, burner cleaning, gas pressure adjustments, and full safety inspections on all equipment. Verified thermostat operation and system performance, noting that only one system is currently covered under maintenance plan with opportunity to add the 2025 installed system to coverage.
Responded to no-cooling call on 10-year-old system where outdoor unit was attempting to start but failing to run, resulting in no airflow from vents. Upon inspection, diagnosed failed run capacitor preventing compressor and condenser fan motor operation. Replaced defective capacitor with proper OEM replacement, restoring normal system operation. Additionally installed customer-provided Google Nest thermostat, completing wiring connections and verifying proper communication with HVAC system.
Completed comprehensive HVAC tune-up on an 8-year-old single-zone system. Performed thorough inspection of blower motor assembly, gas valve, pressure switches, and all electrical connections. Verified proper operation of control board, checked all wire connections and terminations, inspected refrigerant lines and gas piping for integrity, and confirmed all safety controls are functioning correctly.
Completed comprehensive heating and air maintenance on upstairs HVAC unit, including full 80-point inspection, outdoor coil cleaning, burner cleaning, gas pressure adjustment, and safety inspections. Serviced refrigerant lines and verified proper system operation in attic-mounted equipment. Downstairs unit remains available for membership coverage if desired.
Completed comprehensive heating and air maintenance on unit 2002 including full 80-point inspection, outdoor coil cleaning, burner cleaning, and safety checks. Verified gas pressure at 7.40 inches water column using differential manometer and adjusted as needed. Discovered corroded copper pipe elbow fitting with standing water and debris accumulation requiring attention.
Performed dryer duct cleaning service on the first-floor unit using rotary brush system to remove lint buildup and debris from the ductwork. Successfully accessed and cleaned the duct through the wall-mounted vent opening, restoring proper airflow and reducing fire hazard risk.
Responded to service call for air conditioning unit leaking water. Inspected 8-year-old system and accessed internal components including blower assembly, capacitor bank, and control board. Photographed equipment condition showing electrical connections, three capacitors mounted in series, motor assembly with wiring harnesses, and circuit board components to document findings for water leak diagnosis.
Responded to service call for second opinion on reported evaporator coil leak on 2021 HVAC system. Upon inspection, confirmed active refrigerant oil leak at base of evaporator coil assembly, evidenced by visible oil accumulation on concrete floor beneath unit. Documented leak location with photographs showing oil staining at coil base and reviewed electrical panel configuration for system specifications.
Aaron was punctual with a call ahead of his eta. He inspected my issue thoroughly and gave relevant and honest advice with the best and honest solution to move forward to rectify my exhaust fan issues.
Completed comprehensive heating and air maintenance on one HVAC unit, performing an 80-point inspection covering all major system components. Cleaned outdoor coils to restore optimal heat transfer efficiency, performed burner cleaning to ensure proper combustion, and adjusted gas pressures to manufacturer specifications. Conducted thorough safety inspections on all system components, verified proper operation of heat exchanger and coil assembly, and documented evidence of normal condensation on interior panels indicating active system operation.
Responded to complaint of excessive humidity levels throughout home despite air conditioning system reaching setpoint temperature. Found humidity readings at 69% downstairs and 75% upstairs with 2020 dual-unit system. Conducted attic inspection revealing inadequate insulation coverage and potential air sealing issues in upper level. Documented attic conditions including exposed floor joists, insufficient insulation barriers, and compromised thermal envelope contributing to moisture infiltration and reduced dehumidification efficiency. Recommended insulation upgrade and ductwork evaluation to address humidity control concerns.
Great service
Completed comprehensive fall preventive maintenance on HVAC system including 80-point inspection of heating and cooling components. Performed blower assembly inspection, cleaned outdoor condenser coils, and completed burner cleaning. Verified system amperage at 6.94A during operational testing, adjusted gas pressures to manufacturer specifications, and conducted full safety inspection of all electrical and mechanical components. Unit operating within normal parameters with all safety controls functioning properly.
Assessed bathroom ventilation system and existing exhaust fan installation for ductwork quote. Inspected Broan-NuTone exhaust fan motor showing significant dust and debris accumulation on housing. Evaluated ceiling layout, existing ventilation grille placement, and determined routing requirements for proper ductwork installation to accommodate new bathroom exhaust fan system.
Thank you for the 5-star review, Julie! We’re glad our team could help get the electrical outlets in your mudroom and kitchen bay window working properly again. We know even one outlet not working can be an inconvenience, especially when you rely on those outlets every day. We appreciate you trusting Dawson’s Electric & Air with your home’s electrical needs and taking the time to leave us a review. We’re always here when you need a dependable local electrician!
Responded to no cooling complaint on lower level air conditioning system. Inspected one-year-old HVAC unit and accessed attic space to examine flexible ductwork distribution system. Documented equipment nameplate specifications and assessed duct insulation integrity and connections throughout the conditioned space.
Completed comprehensive heating and air maintenance including 80-point inspection on both HVAC units. Performed outdoor coil cleaning, burner cleaning, and adjusted gas pressures to manufacturer specifications. Conducted thorough safety inspections of all system components, verified proper operation of air handler control board with illuminated diagnostic LEDs, and inspected ductwork and refrigerant lines in crawl space for integrity and proper insulation.
Thank you for the 5-star review, Megan! We truly appreciate you choosing Dawson’s Electric & Air for your Peace of Mind HVAC maintenance visit. Regular HVAC maintenance is a great way to help keep your system running efficiently and your home comfortable throughout the year. We appreciate your trust in our team and look forward to taking care of your HVAC system for years to come!
Thank you so much for the 5-star review, Mary! We truly appreciate you choosing Dawson’s Electric & Air to take care of your home’s HVAC system. Our team was happy to help get your air conditioner back to performing properly by replacing the condenser fan motor under the parts warranty. We know how important it is to have a dependable air conditioning system, especially here in North Carolina, and we’re always committed to making the repair process as straightforward and stress-free as possible. Thank you again for trusting our team with your HVAC service, Mary. We’re grateful for your business and look forward to being here whenever you need us!
Tech was outstanding.. did a great job keeping my AC unit running in prime condition. Glad I switched vendors !!
The unit really need a cleaning, he did a nice job.
I got a few quotes from different companies for a full HVAC replacement. Dawsons salesperson was straightforward, no gimmicks. He gave me multiple options, so I could choose what I needed and still stay in my budget. Plus they got me on the schedule quickly since our system was struggling and the temperature was in the 90s. Our install techs worked all day and made sure the system was running before they left. They finished our additional ductwork changes the next day. They were respectful and made sure to clean up before they left both days. I would definitely use them again.
Thank you so much, Kelsie! We’re glad we could make your HVAC replacement process straightforward and stress-free. We believe homeowners should have clear options without the pressure or gimmicks, so they can choose the heating and air conditioning system that best fits their home and budget. We’re also happy our team could get your new HVAC system installed quickly during those 90° temperatures and complete the additional ductwork changes the following day. Our installation team takes pride in doing the job right, treating your home with respect, and cleaning up when the work is complete. Thank you for trusting Dawson’s Electric & Air for your HVAC replacement and ductwork needs. We truly appreciate your recommendation and look forward to helping you again!
The men were polite, friendly, and. respectful of property. They completed the work and cleaned up after themselves.
Air conditioning unit wasn’t working properly and after calling in late afternoon they arrived the next morning. Hayes was so helpful and explained everything succinctly!
Fast response and good communication. Hayes went above and beyond. Would def recommend!
Asked good questions and provided clear and honest feedback
Thank you, Deborah, for your 5-star review! We truly appreciate you choosing Dawson's Electric & Air for your Peace of Mind Membership HVAC maintenance visit. Regular HVAC maintenance is one of the best ways to help keep your heating and air conditioning system operating efficiently, improve reliability, and identify small issues before they become costly repairs. We're grateful for the opportunity to help keep your Raleigh home comfortable year-round. Thank you for being a Peace of Mind Member and for trusting Dawson's Electric & Air with your home's HVAC maintenance. We look forward to serving you again at your next scheduled visit!
I called Dawsons and they came out that same day. Connor discovered our issue very quickly and thoroughly checked everything, giving me a detailed account of the system overall. He was very kind and explained everything very well, even bringing it to a level for someone that doesnt know much about this. We will be using this company for all our AC needs for the upcoming years. Also, for other females clients looking for an HVAC service, I felt very safe. This company sends you a photo and bio of the person coming out to your house prior to the appointment.
Thank you so much for sharing your experience, Torie! We’re grateful you chose Dawson’s Electric & Air when you needed same-day AC service in Raleigh. It’s wonderful to hear Connor was able to quickly identify the issue, thoroughly inspect your HVAC system, and explain everything in a clear, easy-to-understand way. We know an HVAC problem can feel stressful, especially when you’re not sure what is going on with your system. Our team works hard to provide honest answers, detailed options, and respectful service so Raleigh homeowners can make confident decisions about their heating and cooling needs. We especially appreciate your kind words about feeling safe and comfortable during your appointment. Sending a technician photo and bio before arrival is one way we help customers know who to expect at their home, and we’re glad that added peace of mind. We’ll be sure to share your feedback with Connor and the rest of our team. Thank you again for trusting Dawson’s Electric & Air with your Raleigh AC repair needs. We look forward to being your go-to HVAC company for years to come!
Aaron was awesome. He provided transparent insight and options. You definitely felt you could trust him because of his transparency. Customers need this instead of just the textbook or money grabbing answers. Santos was also great to work with. He was very friendly and thorough with his work. I did end up with a couple chips in my floor where they didn't put padding down was the only smudge of my experience.
Thank you for sharing your experience and for the 5-star review, Joe! We’re glad to hear Aaron took the time to walk you through the situation and provide clear, transparent options for your HVAC system. Building trust through honest communication and straightforward recommendations is exactly what we strive for at Dawson’s Electric & Air. We never want customers to feel pressured, just informed and confident in the decisions they’re making for their home comfort and safety. We truly appreciate you choosing us and are grateful for your trust in Aaron and our team! 7/27/26 Thank you for your thoughtful 5-star review, Joe! We're honored by your kind words about Aaron and Santos. Providing honest recommendations, transparent communication, and solutions that are truly in our customers' best interests is exactly what we strive for, so we're glad Aaron earned your trust throughout your HVAC replacement experience. We're also happy to hear Santos was friendly, thorough, and delivered quality workmanship during your new HVAC system installation. We do sincerely apologize for the chips in your floor. That certainly isn't the experience we want anyone to have, and we appreciate you bringing it to our attention. Your feedback helps us continue improving our installation process. Thank you again for choosing Dawson's Electric & Air, we're grateful for the opportunity to serve your home and truly appreciate your recommendation.
Hayes was great, very knowledgeable and detailed
Thank you, Miles, for taking the time to leave a review! We’re glad to hear that Hayes provided knowledgeable and detailed service during your visit. At Dawson’s Electric & Air, we know how stressful it can be when your AC isn’t working properly, especially during hot weather. Our HVAC team focuses on quickly diagnosing cooling issues, clearly explaining what’s going on, and providing reliable repair solutions to restore comfort as efficiently as possible. We’ll be sure to share your feedback with Hayes. Thank you for trusting Dawson’s Electric & Air with your air conditioning service, we appreciate the opportunity to help and look forward to assisting you again whenever you need HVAC or electrical support.
Thomas was very professional and friendly when completing my air conditioning service today.
Thank you, George, for your 5-star review! We're delighted to hear that Thomas provided professional and friendly service during your Peace of Mind Membership air conditioning maintenance visit. Regular AC maintenance is an important part of keeping your HVAC system running efficiently, helping to improve performance, extend equipment life, and reduce the risk of unexpected breakdowns during North Carolina's hottest months. We're glad Thomas made your service experience a positive one. Thank you for choosing Dawson’s Electric & Air for your HVAC maintenance needs. We appreciate your membership and look forward to helping keep your home comfortable all year long!
Our AC unit wasnt working during a heat wave on a Saturday! They were able to get me in! Hayes was our tech and he was fantastic. Knowledgeable, respectful, kind and very thorough. We signed a maintenance contract with Dawson because they saved us today!
Thank you, Lisa, for the 5-star review! We’re so glad we were able to get to you quickly during the heat wave on a Saturday and restore your comfort when you needed it most. At Dawson’s Electric & Air, we understand how urgent AC breakdowns can be, especially during extreme North Carolina summer temperatures, so we always work to provide responsive HVAC service when homeowners need it most. We’re happy to hear Hayes provided knowledgeable, respectful, and thorough service while diagnosing and resolving your air conditioning issue. We also truly appreciate you choosing to join our maintenance program. Regular HVAC maintenance helps prevent unexpected breakdowns, improves system efficiency, and keeps your home comfortable year-round. Thank you for trusting Dawson’s Electric & Air. We’re grateful for your support and look forward to continuing to take care of your home’s heating and cooling needs! 6/22/26 Thank you for taking the time to leave us a review! Even when your HVAC system isn’t blowing cold air, we know how important it is to get things back up and running quickly. We’re glad Thomas was able to diagnose the issue and get your system repaired. At Dawson’s Electric & Air, we always aim to provide fast, reliable HVAC repair service and clear communication so homeowners feel taken care of from start to finish. We appreciate your trust in us and look forward to helping you again whenever you need us!
Aaron was very efficient, knowledgeable and got us back in the right direction. Apparently I had been using the wrong “merv” filter and didn’t even know it! I did not feel like he was trying to just sell me a new unit, but the fact he really tried to repair what we had! Very appreciative to him for coming so quickly and cooling us down again.
Thank you for the 5-star review, Felicia! We appreciate you choosing Dawson's Electric & Air for your HVAC maintenance service. Regular heating and air conditioning maintenance is one of the best ways to keep your system running efficiently, identify potential issues early, and help homeowners make informed decisions about their comfort system. We're grateful for the opportunity to inspect your equipment and discuss the options available for your home. Thank you for trusting our team with your HVAC needs. We appreciate your support and look forward to continuing to provide you with reliable heating and cooling service for years to come!
Aaron provided the maintenance today for my “piece of mind” plan. He was friendly, courteous, and so quiet I barely knew he was working. Before and after photos were proof he did! Thank you Aaron for doing such a thorough and professional job!
Thomas did a great job with the summer seasonal tuneup of our three air conditioning systems. He really took the time to make sure everything was up to par and ready to go for the warm season.
Aaron was very good and understood what I told him. Thanks for all you do
Keith provided excellent service today. It’s so nice to know both our heating and cooling units are working as they should. The service was excellent.
These guys did a great job. Cleaned up everything and looks great.
I enjoyed meeting Aaron today, he was very friendly and professional. He arrived on time and performed the work requested. I appreciate him pointing out a plumbing problem about which I was unaware.
Aaron was incredible. He's always very honest and answers all of my questions.
