Recent Jobs and Reviews in Raleigh, NC
Raleigh, NC at a glance
Dawson's Electric & Air has completed 25 jobs in Raleigh, NC in October 2026.
The 36 customer reviews shown here average 5.0 out of 5.
The most recent job was on October 21, 2026.
Dawson's Electric & Air has completed 1,014 jobs in Raleigh, NC in the last 12 months. The first job there was in February 2015.
Job Locations and Reviews
Performed a complete heating and air maintenance on one system, including an 80-point inspection, outdoor coil cleaning, burner cleaning, gas pressure adjustment as needed, and full safety inspections to verify safe operation following a customer-reported carbon monoxide alarm. Electrical testing of the outdoor unit with a clamp meter confirmed a compressor inrush reading of 70.9 amps and a capacitor measurement of 37.2 µF, with no visible damage, rust, or frost noted on the equipment.
Performed a no-heat second-opinion diagnostic on a 5-year-old split-system heat pump with gas heat, inspecting the gas valve assembly, wiring connections, and control components that were previously diagnosed as failed. Documented the condition of the gas valve and associated wiring with photos, noting dust and grime buildup but no visible cracks, rust, or frost damage, and reported findings to the authorized contact for repair approval.
Connor was excellent.
Performed preventive maintenance on two 8-year-old heating and air conditioning units, including an 80-point inspection on each system, outdoor condenser coil cleaning, burner cleaning, gas pressure adjustment to manufacturer specifications, and safety inspections. Also documented corrosion on the exterior electrical disconnect panel serving the AC units and the condition of the adjacent utility meter enclosure.
Performed a complete heating and air maintenance with an 80-point inspection on each unit, including outdoor coil cleaning, burner cleaning, gas pressure adjustment as needed, and safety inspections. Verified the indoor evaporator coil was dry with no frost or ice, and confirmed the ecobee thermostat was operating properly and holding setpoint at 71°F.
Performed seasonal heating and cooling maintenance on two 3-year-old systems, including an 80-point inspection on each unit, outdoor coil cleaning, burner cleaning, gas pressure adjustment as needed, and safety inspections. Verified electrical operation with a clamp meter, with low-voltage control wiring and board connections found intact and no signs of frost, rust, or visible damage.
Responded to a no-heat call on an approximately 20-year-old system and diagnosed a failed blower assembly. Inspection revealed severely burned and melted wire insulation in the control/blower wiring harness, along with corrosion and cracking around the blower housing opening on the cabinet panel. Findings were documented with photos, and the unit was identified as requiring electrical wiring repair and blower motor and housing remediation to restore safe heating operation.
Perfect service!
Performed a complete heating and air maintenance on the system, including an 80-point inspection of the unit, outdoor coil cleaning, burner cleaning, gas pressure adjustment as needed, and safety inspections. Verified the Lennox control board and surrounding wiring in the control compartment, and inspected the ductwork and supply lines in the crawl space, noting dust and debris accumulation on the wiring and around the duct runs.
Performed a complete heating and air maintenance on three systems, including an 80-point inspection on each unit, outdoor condenser coil cleaning, burner cleaning, gas pressure adjustment as needed, and safety inspections. Electrical components were tested with a clamp meter at the condenser, and the electric heating element assembly was inspected, showing light dust buildup with no breakage, frost, or heavy rust.
Performed preventive maintenance on two heating and cooling systems (2012 and 2020 installations), including a comprehensive 80-point inspection on each unit. Cleaned outdoor condenser coils and burner assemblies, adjusted gas manifold pressures to specification, and completed safety inspections, including on the Carrier WeatherMaker 8000 two-speed gas furnace, with all systems operating properly.
Hayes Hall was the technician who came to my home. Hayes was very respectful and friendly when coming to my house and diagnosed my issue diligently. He explained what my issue a couple of times so I had a full understanding. Hayes gave me all of my options with no sales pressure. We decided on a solution and Hayes did a repair for me promptly. Highly recommend Dawsons and Hayes specifically.
Thank you, William! We’re so happy to hear Hayes took such great care of you! Taking the time to explain the issue, walk through your options, and help you feel comfortable with your decision is exactly the kind of experience we want every customer to have. We’ll be sure to share your kind words with Hayes! Thank you for recommending Dawson’s Electric and Air and trusting us with your HVAC repair needs throughout the Triangle area.
Replaced the failed control board on the 2020 system under the customer's warranty-style service agreement and verified proper operation after installation. Performed a full preventive maintenance on the system, including coil cleaning and a gas pressure check with a digital manometer, and confirmed the unit was operating within specification.
Responded to a no-heat complaint on a single-system, two-zone setup where the downstairs zone was calling for heat but delivering only cold air while the upstairs zone heated normally. Inspected the Goodman furnace in the attic and the gas valve assembly, including the valve body, ON/OFF switch, and associated wiring connections, to evaluate gas supply and heat operation on the affected zone. No visible damage, rust, or frost was observed on the unit.
Performed a diagnostic evaluation of a 10+ year-old Trane air handler serving a single-system home following reports of no cooling and no heat, with the unit blowing air but not conditioning it. Inspection of the unit, located in a dirt-floor crawlspace, found dirty, deteriorated insulation on the piping and soiled, speckled foil-faced interior insulation near the blower and coil section, indicating contamination and poor system condition. Given the age and condition of the equipment, a replacement quote was prepared per the customer's request in case repair proved cost-prohibitive.
Thomas was great. Professional and knowledgeable. Thank you
Responded to a no-cool call on a single 8-year-old split system; the thermostat was operational, and the unit had been shut off at the thermostat. Inspected the outdoor condenser and found leaves and debris on the fan guard and around the unit base, and the dual run capacitor (35+5 µF, 440V) terminals and housing heavily coated in dust and debris. Documented system conditions and recommended cleaning of the condenser area and capacitor testing and replacement as needed to restore proper cooling operation.
Completed preventive maintenance on two residential heating and cooling systems, including an 80-point inspection on each unit, outdoor condenser coil cleaning, burner cleaning, gas pressure adjustment, and safety inspections. Electrical performance was verified with a clamp meter, measuring amperage draw on the outdoor equipment to confirm components were operating within normal parameters.
Diagnosed a no-cool condition on a 10-year-old single-system unit and found a blown 3-amp low-voltage automotive-style fuse, which had cut 24V control power to the thermostat circuit and prevented the system from calling for cooling. Inspected the control board, low-voltage terminal connections (R, C, W1, W2, G, Y1, Y2), and run capacitor and found no visible damage, burning, or loose wiring. Replaced the failed fuse and restored the system to operation.
Responded to a no-cool complaint on the second-floor system, a 6-year-old unit. Inspected the outdoor condenser's electrical control compartment, including the contactor, run capacitor, control board, and wiring, and checked the indoor air handler plenum, where condensation and moisture were present on the duct surfaces. Documented system conditions with photos for further diagnosis and repair.
Responded to a reported no-cooling condition on a recently installed system, with the outdoor unit not operating and weak, warm airflow at the supply registers. Inspection of the air handler found a heavily soiled, clogged return air filter restricting airflow, which is consistent with the reduced airflow complaint; no evidence of frost, rust, or physical damage was observed. Documented system conditions with photos and advised on filter replacement and maintenance to restore proper airflow and system operation.
Installed a Mitsubishi MUZ-WX12NL 12K BTU inverter heat pump outdoor unit and matching MSZ-WX12NL wall-mount indoor unit (R454B, 208-230V/1/60, 18 SEER2 / 8.5 HSPF2) as a single-zone ductless system, with the indoor unit mounted high on the wall and confirmed clean and undamaged. Ran a dedicated 15-20A 120/240V circuit, including the additional footage beyond 20 ft, and concealed the line set with line hide for a clean finish. Verified the included remote control, batteries, and installation manual were present and in good condition.
I am very satisfied with the service provided. I received timely notifications from scheduling to communication regarding the order of a replacement inverter board for my HVAC unit. Connor thoroughly inspected the outdoor fan unit, diagnosed the issue, and promptly ordered the part necessary. The return service was scheduled in the time frame promised and the part was installed in a timely manner. Excellent communication and workmanship.
Thank you, Nathan! We’re so glad Connor provided excellent HVAC repair service and kept you informed every step of the way. Clear communication and quality workmanship are important to us, and we’re happy to hear you had such a positive experience. We’ll be sure to share your kind words with Connor! Thank you for choosing Dawson’s Electric and Air for your heating and cooling needs in the Fuquay-Varina and Triangle area.
Replaced the defective control board in the outdoor condensing unit under warranty, disconnecting power, transferring the wiring harness connections to the new board, and verifying proper system operation after installation. Also completed the preventive maintenance visit on both systems at the residence, including inspection of the outdoor unit's electrical components and checking for debris, corrosion, and wiring condition.
Performed a complete heating and cooling maintenance on the covered units, including an 80-point inspection on each system, outdoor condenser coil cleaning, burner cleaning, gas pressure adjustment as needed, and safety inspections. Electrical component testing was performed with a clamp meter at the unit's control cabinet, which showed dust and debris buildup, and the attic installation was inspected, noting compressed flex duct sections and fiberglass insulation with debris. Equipment data was collected for the new maintenance account.
Performed preventive maintenance on two 2014 split systems, including an 80-point inspection on each unit, outdoor condenser coil cleaning, burner cleaning, gas pressure adjustment to manufacturer specifications, and safety inspections. Verified run capacitor operation with a true RMS clamp meter during electrical testing. Homeowner reported the system-mounted humidifier is inoperative with indoor humidity above 54% and related mold concerns, so the humidifier was noted for evaluation.
Inspected the previously installed ductless mini-split system in response to a reported rattling noise and insufficient cooling. Found the indoor wall-mounted unit out of level, causing condensate leakage, and identified a refrigerant leak at the outdoor unit's flare connection. Releveled the indoor unit to restore proper condensate drainage and addressed the flare line leak to restore system integrity and cooling performance.
Performed preventive maintenance on one 2017 split system, including a complete heating and cooling check with an 80-point inspection, outdoor coil cleaning, burner cleaning, gas pressure adjustment as needed, and safety inspections. Replaced the dusty, discolored return air filters, and noted dirty evaporator coil fins and worn data labels at the air handler.
Performed a complete heating and air maintenance on one unit, including an 80-point inspection, outdoor coil cleaning, burner cleaning, gas pressure adjustment as needed, and safety inspections. Noted a heavily dust-loaded 16x20x1 return-air filter and a dirty return grille, and inspected the crawl space ductwork, insulation, and condensate piping, observing loose, sagging insulation.
Connor did a great job diagnosing the problem, explaining everything to us and showing us pictures. He throughly explained all our options and answered any question we had before fixing our unit. I would definitely recommend.
Thank you, Katie! We’re so glad Connor took the time to walk you through his findings, show you pictures, and explain your options so you felt confident moving forward with the repair. We love hearing that our team makes the process easy to understand! We’ll be sure to share your kind words with Connor. Thank you for recommending Dawson’s Electric and Air!
Performed diagnostic on a 10+ year old single-system unit reported to be short cycling with significant standing water beneath the structure. Inspection of the evaporator coil compartment revealed moisture on the coil fins, heavy corrosion and mineral scaling on the drain pan, and dirt buildup, indicating a compromised condensate drainage path. Control compartment inspection found heavy dust, grime, and corrosion residue on the transformer and contactor components, which may contribute to the erratic cycling.
The installers were professional, knowledgeable, customer focused and personable
Great customer experience!
Service great, Dawson friendly, professional and knowledgeable. Was impressed that I submitted service request 11 pm last night and got phone call at 7am to schedule.
Aaron was punctual with a call ahead of his eta. He inspected my issue thoroughly and gave relevant and honest advice with the best and honest solution to move forward to rectify my exhaust fan issues.
Great service
Thank you for the 5-star review, Julie! We’re glad our team could help get the electrical outlets in your mudroom and kitchen bay window working properly again. We know even one outlet not working can be an inconvenience, especially when you rely on those outlets every day. We appreciate you trusting Dawson’s Electric & Air with your home’s electrical needs and taking the time to leave us a review. We’re always here when you need a dependable local electrician!
Thank you for the 5-star review, Megan! We truly appreciate you choosing Dawson’s Electric & Air for your Peace of Mind HVAC maintenance visit. Regular HVAC maintenance is a great way to help keep your system running efficiently and your home comfortable throughout the year. We appreciate your trust in our team and look forward to taking care of your HVAC system for years to come!
Thorough and skilled service person !
Thank you so much for the 5-star review, Mary! We truly appreciate you choosing Dawson’s Electric & Air to take care of your home’s HVAC system. Our team was happy to help get your air conditioner back to performing properly by replacing the condenser fan motor under the parts warranty. We know how important it is to have a dependable air conditioning system, especially here in North Carolina, and we’re always committed to making the repair process as straightforward and stress-free as possible. Thank you again for trusting our team with your HVAC service, Mary. We’re grateful for your business and look forward to being here whenever you need us! 10/20/26 Thank you, Mary! 👍🏻 We’re so glad you were happy with your HVAC maintenance service! Our team takes pride in providing thorough, quality work every visit. We appreciate you choosing Dawson’s Electric and Air to keep your home comfortable throughout the Triangle area!
Tech was outstanding.. did a great job keeping my AC unit running in prime condition. Glad I switched vendors !!
The unit really need a cleaning, he did a nice job.
I got a few quotes from different companies for a full HVAC replacement. Dawsons salesperson was straightforward, no gimmicks. He gave me multiple options, so I could choose what I needed and still stay in my budget. Plus they got me on the schedule quickly since our system was struggling and the temperature was in the 90s. Our install techs worked all day and made sure the system was running before they left. They finished our additional ductwork changes the next day. They were respectful and made sure to clean up before they left both days. I would definitely use them again.
Thank you so much, Kelsie! We’re glad we could make your HVAC replacement process straightforward and stress-free. We believe homeowners should have clear options without the pressure or gimmicks, so they can choose the heating and air conditioning system that best fits their home and budget. We’re also happy our team could get your new HVAC system installed quickly during those 90° temperatures and complete the additional ductwork changes the following day. Our installation team takes pride in doing the job right, treating your home with respect, and cleaning up when the work is complete. Thank you for trusting Dawson’s Electric & Air for your HVAC replacement and ductwork needs. We truly appreciate your recommendation and look forward to helping you again!
The men were polite, friendly, and. respectful of property. They completed the work and cleaned up after themselves.
Air conditioning unit wasn’t working properly and after calling in late afternoon they arrived the next morning. Hayes was so helpful and explained everything succinctly!
Fast response and good communication. Hayes went above and beyond. Would def recommend!
Asked good questions and provided clear and honest feedback
Thank you, Deborah, for your 5-star review! We truly appreciate you choosing Dawson's Electric & Air for your Peace of Mind Membership HVAC maintenance visit. Regular HVAC maintenance is one of the best ways to help keep your heating and air conditioning system operating efficiently, improve reliability, and identify small issues before they become costly repairs. We're grateful for the opportunity to help keep your Raleigh home comfortable year-round. Thank you for being a Peace of Mind Member and for trusting Dawson's Electric & Air with your home's HVAC maintenance. We look forward to serving you again at your next scheduled visit!
I called Dawsons and they came out that same day. Connor discovered our issue very quickly and thoroughly checked everything, giving me a detailed account of the system overall. He was very kind and explained everything very well, even bringing it to a level for someone that doesnt know much about this. We will be using this company for all our AC needs for the upcoming years. Also, for other females clients looking for an HVAC service, I felt very safe. This company sends you a photo and bio of the person coming out to your house prior to the appointment.
Thank you so much for sharing your experience, Torie! We’re grateful you chose Dawson’s Electric & Air when you needed same-day AC service in Raleigh. It’s wonderful to hear Connor was able to quickly identify the issue, thoroughly inspect your HVAC system, and explain everything in a clear, easy-to-understand way. We know an HVAC problem can feel stressful, especially when you’re not sure what is going on with your system. Our team works hard to provide honest answers, detailed options, and respectful service so Raleigh homeowners can make confident decisions about their heating and cooling needs. We especially appreciate your kind words about feeling safe and comfortable during your appointment. Sending a technician photo and bio before arrival is one way we help customers know who to expect at their home, and we’re glad that added peace of mind. We’ll be sure to share your feedback with Connor and the rest of our team. Thank you again for trusting Dawson’s Electric & Air with your Raleigh AC repair needs. We look forward to being your go-to HVAC company for years to come!
Aaron was awesome. He provided transparent insight and options. You definitely felt you could trust him because of his transparency. Customers need this instead of just the textbook or money grabbing answers. Santos was also great to work with. He was very friendly and thorough with his work. I did end up with a couple chips in my floor where they didn't put padding down was the only smudge of my experience.
Thank you for sharing your experience and for the 5-star review, Joe! We’re glad to hear Aaron took the time to walk you through the situation and provide clear, transparent options for your HVAC system. Building trust through honest communication and straightforward recommendations is exactly what we strive for at Dawson’s Electric & Air. We never want customers to feel pressured, just informed and confident in the decisions they’re making for their home comfort and safety. We truly appreciate you choosing us and are grateful for your trust in Aaron and our team! 7/27/26 Thank you for your thoughtful 5-star review, Joe! We're honored by your kind words about Aaron and Santos. Providing honest recommendations, transparent communication, and solutions that are truly in our customers' best interests is exactly what we strive for, so we're glad Aaron earned your trust throughout your HVAC replacement experience. We're also happy to hear Santos was friendly, thorough, and delivered quality workmanship during your new HVAC system installation. We do sincerely apologize for the chips in your floor. That certainly isn't the experience we want anyone to have, and we appreciate you bringing it to our attention. Your feedback helps us continue improving our installation process. Thank you again for choosing Dawson's Electric & Air, we're grateful for the opportunity to serve your home and truly appreciate your recommendation.
Hayes was great, very knowledgeable and detailed
Thank you, Miles, for taking the time to leave a review! We’re glad to hear that Hayes provided knowledgeable and detailed service during your visit. At Dawson’s Electric & Air, we know how stressful it can be when your AC isn’t working properly, especially during hot weather. Our HVAC team focuses on quickly diagnosing cooling issues, clearly explaining what’s going on, and providing reliable repair solutions to restore comfort as efficiently as possible. We’ll be sure to share your feedback with Hayes. Thank you for trusting Dawson’s Electric & Air with your air conditioning service, we appreciate the opportunity to help and look forward to assisting you again whenever you need HVAC or electrical support.
Thomas was very professional and friendly when completing my air conditioning service today.
Thank you, George, for your 5-star review! We're delighted to hear that Thomas provided professional and friendly service during your Peace of Mind Membership air conditioning maintenance visit. Regular AC maintenance is an important part of keeping your HVAC system running efficiently, helping to improve performance, extend equipment life, and reduce the risk of unexpected breakdowns during North Carolina's hottest months. We're glad Thomas made your service experience a positive one. Thank you for choosing Dawson’s Electric & Air for your HVAC maintenance needs. We appreciate your membership and look forward to helping keep your home comfortable all year long!
Our AC unit wasnt working during a heat wave on a Saturday! They were able to get me in! Hayes was our tech and he was fantastic. Knowledgeable, respectful, kind and very thorough. We signed a maintenance contract with Dawson because they saved us today!
Thank you, Lisa, for the 5-star review! We’re so glad we were able to get to you quickly during the heat wave on a Saturday and restore your comfort when you needed it most. At Dawson’s Electric & Air, we understand how urgent AC breakdowns can be, especially during extreme North Carolina summer temperatures, so we always work to provide responsive HVAC service when homeowners need it most. We’re happy to hear Hayes provided knowledgeable, respectful, and thorough service while diagnosing and resolving your air conditioning issue. We also truly appreciate you choosing to join our maintenance program. Regular HVAC maintenance helps prevent unexpected breakdowns, improves system efficiency, and keeps your home comfortable year-round. Thank you for trusting Dawson’s Electric & Air. We’re grateful for your support and look forward to continuing to take care of your home’s heating and cooling needs! 6/22/26 Thank you for taking the time to leave us a review! Even when your HVAC system isn’t blowing cold air, we know how important it is to get things back up and running quickly. We’re glad Thomas was able to diagnose the issue and get your system repaired. At Dawson’s Electric & Air, we always aim to provide fast, reliable HVAC repair service and clear communication so homeowners feel taken care of from start to finish. We appreciate your trust in us and look forward to helping you again whenever you need us!
Aaron was very efficient, knowledgeable and got us back in the right direction. Apparently I had been using the wrong “merv” filter and didn’t even know it! I did not feel like he was trying to just sell me a new unit, but the fact he really tried to repair what we had! Very appreciative to him for coming so quickly and cooling us down again.
Thank you for the 5-star review, Felicia! We appreciate you choosing Dawson's Electric & Air for your HVAC maintenance service. Regular heating and air conditioning maintenance is one of the best ways to keep your system running efficiently, identify potential issues early, and help homeowners make informed decisions about their comfort system. We're grateful for the opportunity to inspect your equipment and discuss the options available for your home. Thank you for trusting our team with your HVAC needs. We appreciate your support and look forward to continuing to provide you with reliable heating and cooling service for years to come!
Aaron provided the maintenance today for my “piece of mind” plan. He was friendly, courteous, and so quiet I barely knew he was working. Before and after photos were proof he did! Thank you Aaron for doing such a thorough and professional job!
Thomas did a great job with the summer seasonal tuneup of our three air conditioning systems. He really took the time to make sure everything was up to par and ready to go for the warm season.
Aaron was very good and understood what I told him. Thanks for all you do
Keith provided excellent service today. It’s so nice to know both our heating and cooling units are working as they should. The service was excellent.
These guys did a great job. Cleaned up everything and looks great.
I enjoyed meeting Aaron today, he was very friendly and professional. He arrived on time and performed the work requested. I appreciate him pointing out a plumbing problem about which I was unaware.
Aaron was incredible. He's always very honest and answers all of my questions.
