Benson, NC HVAC & Electrical

Responded to bathroom lighting issue where homeowner had accidentally pulled ceiling-mounted puck light fixture from junction box while attempting to troubleshoot non-functioning lights. Secured fixture back into electrical box, verified proper wiring connections, and tested GFCI bathroom outlets showing correct voltage at 123-125 VAC with proper ground fault protection functioning as designed.

Responded to no cooling complaint with reported ice formation on evaporator coil. Upon arrival, verified system had been turned off as previously instructed to allow coil defrosting. Inspected outdoor condensing unit and found equipment in normal operational condition with no visible damage or wear issues. Examined indoor evaporator coil assembly and confirmed A-frame coil configuration with copper refrigerant lines showing normal patina. System is a 2024 model with minimal operating hours. Documented equipment condition through photographs for record and communicated findings as requested.

Responded to no-cooling call on 22-23 year old residential air conditioning system. Upon arrival, confirmed outdoor unit was not operating despite homeowner's recent capacitor replacement. Performed diagnostic testing on control board and electrical components using multimeter to identify failure point. Determined condenser fan motor had failed and control board showed signs of electrical degradation. Due to advanced age of equipment and extent of required repairs, recommended system replacement rather than repair of individual components on aging unit.

Responded to service call for non-functioning doorbell system. Upon arrival, removed and inspected the existing doorbell transformer, which showed signs of failure. Used Fluke multimeter to test voltage at the doorbell circuit and confirmed no power output from the transformer. Replaced faulty transformer with new unit and verified proper 16-24V AC output at the chime location to restore full doorbell functionality.

Performed comprehensive whole-home electrical system evaluation on 2025 new construction residence experiencing frequent breaker trips and voltage fluctuations when operating multiple appliances simultaneously. Utilized IDEAL SureTest circuit analyzer (Model 61-164) to conduct voltage drop testing and impedance measurements throughout the home, with particular focus on master bedroom circuits where issues were most prevalent. Testing revealed elevated voltage drop of 10.4% and high impedance reading of 150 ohms, along with line voltage measuring 124.5V RMS, indicating potential issues with copper-clad aluminum (CCA) wiring installation. Documented findings with photographic evidence showing circuit test results under load conditions, specifically when dryer and other high-draw appliances were operating concurrently. Provided technical assessment findings to homeowner for warranty claim submission to builder, as electrical system performance falls below National Electrical Code standard

Conducted electrical assessment and provided quote for workshop/garage space featuring corrugated metal walls and exposed wood framing. Evaluated existing electrical infrastructure, workbench areas, and lighting requirements to determine scope of work needed for proper electrical service installation and code compliance.

Completed comprehensive tune-up on 2019 outdoor HVAC unit. Condenser coils showed significant accumulation of dust, dirt, and debris buildup requiring thorough cleaning. Inspected electrical panel with 50-amp double-pole breakers, verified proper operation and connections, and documented unit condition with photos for property records.

Conducted sales consultation for mini split installation in 30x30 insulated barn/shop with 14-foot ceilings. Performed on-site measurements using laser distance meter to confirm dimensions and assessed interior space featuring high vaulted ceiling with reflective insulation and exposed beam construction. Documented site conditions with photos noting that electrical power has not yet been run to the structure, which will need to be completed prior to installation.

Completed installation of HVAC package unit in residential side yard location. Unit was positioned on concrete pad with metal support brackets and connected to electrical panel with dedicated circuit breaker labeled "HEAT PUMP / A/C". All manufacturer specifications and safety labels verified on equipment, exhaust/intake vents confirmed operational, and system tested successfully upon completion.

Performed sales consultation for replacement of existing 3-ton packaged heat pump system installed at time of home construction in 1988. Evaluated current equipment condition, documented existing unit specifications and configuration via photographs, and discussed replacement options with homeowner for aging HVAC system that has exceeded its typical service life.

# Service Call Summary Responded to service call for non-functional GFCI outlet near dishwasher and inoperative dishwasher in 2017 residential property. Customer required completion prior to upcoming travel. ## Work Performed Upon arrival, conducted comprehensive assessment of kitchen electrical system and dishwasher circuit. Inspected main electrical panel and identified circuit breaker supplying power to kitchen appliance circuits. Panel inspection revealed existing labeling indicating heating system circuit restrictions. Investigated non-GFCI protected outlet adjacent to dishwasher location, which is required by current National Electrical Code for receptacles serving countertop areas and locations within six feet of water sources. Tested outlet for proper function and verified complete loss of power to receptacle. Traced circuit to determine source of power loss affecting both dishwasher and adjacent outlet. Confirmed both fixtures on same circuit branch. Evaluated circuit bre

Responded to return service call regarding previously replaced breaker that had failed. Upon inspection of the outdoor electrical junction box mounted on wooden post, identified faulty breaker and replaced it. Verified proper operation of electrical system before completing the service.

Completed return visit to finish labeling electrical panel as requested. All circuits are now clearly identified with handwritten labels indicating controlled areas including kitchen, garage, bathroom, and bedroom zones. Documented completed work with photos for inspection purposes.

Performed comprehensive tune-up on two HVAC systems (main house and mother-in-law suite). Inspected attic ductwork, confirming proper installation of insulated silver ducts and verifying structural integrity of the system. Addressed airflow issues to back bedrooms that were causing temperature inconsistencies between seasons, with particular attention to the attic-mounted unit and associated distribution components.

Responded to service call for recurring pool breaker tripping issue at a 2020-built residence. Inspected exterior electrical meter installation and panel connections. Identified and corrected loose connections causing intermittent circuit interruption at the pool equipment feed, resolving the breaker tripping problem.

Responded to no-cool service call for frozen system. Upon inspection, found significant oxidation and corrosion on evaporator coils with visible rust formation. Identified this deterioration as the likely cause of restricted airflow leading to system freeze-up. Advised customer to continue defrosting the unit before further operation.

Responded to emergency service call for whole house power fluctuations and burning odor. Inspection of electrical panel revealed significant dust accumulation, improper wire connections, and evidence of overheating at several breaker connections. Cleaned panel, secured loose connections, and replaced damaged breaker for upstairs bathroom circuit to resolve intermittent tripping issue and eliminate safety hazards.

Performed standard HVAC tune-up on 2004 system revealing extensive dirt and debris accumulation on evaporator coil. Inspected electrical connections, noting multiple wiring bundles with proper wire nut connections still intact. Recommended thorough coil cleaning to improve system efficiency and prevent potential component failure due to restricted airflow.

Installed new exterior dryer vent through brick wall, ensuring proper sealing and connection to existing ductwork. Inspected electrical panel to verify adequate power supply for the dryer circuit, confirming all connections were secure and properly labeled.

Came out to your home today to perform our annual Peace of Mind Electrical maintenance checkup. Upon arrival, we discussed what today’s visit would entail. This maintenance visit allows me the time to go through and check functionality of all outlets and switches, check reaction times on the shock protection outlets, replace batteries and reset the smoke detectors in the home, re-torque all connections in electrical panel, and dust off the ceiling fans. Everything was in great working order but did build a solution to replace the back stabbed devices switches and outlets in the home as well some other safety enhancements with whole home surge protection. Thank you for choosing Dawson’s Electric and Air.

Electrician installing two new flood motion lights

Electrician replacing an attic exhaust fan with thermostat along with supplying and installing a new bathroom exhaust fan/light

Electrician repairing and installing fixtures throughout the home

Electrician repairing multiple fixtures.

Electrician replacing light fixtures