Benson's Go-To Company For Heating, Cooling & Electrical Needs
For nearly 20 years, Benson homeowners have turned to us when they need reliable heating, air conditioning and electrical work done right. This area's climate puts real demands on heating and cooling systems, and homes need electrical service that keeps pace with how families live today.
We handle furnace breakdowns, AC installations, wiring projects, panel upgrades, and all the other heating, cooling, and electrical work that keeps your home comfortable and functional.
Ready for Service?
What you get with us is straightforward—skilled technicians who know their trade, honest answers to your questions, and pricing you can count on before any work begins. We're not interested in selling you things you don't need.
Instead, we focus on solving your actual problems with quality workmanship that lasts. Whether it's an HVAC emergency or electrical improvements you've been planning, we're ready to help.
Give us a call at 919-887-8284 .
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Job Locations and Reviews
Completed comprehensive 32-point electrical system evaluation on 2020 residential property. Performed electrical panel maintenance including torque verification and connection inspection of all breaker terminals and bus bar connections. Conducted systematic testing of all GFCI outlets and breakers to verify proper ground fault protection and trip functionality. Tested all AFCI breakers to ensure arc fault detection circuits are operating within manufacturer specifications. Performed smoke and carbon monoxide detector maintenance including battery replacement and functional testing of all units. Replaced customer-supplied light bulbs in accessible fixtures up to 12 feet. Cleaned ceiling fans up to 12 feet in height. During inspection, identified exposed electrical junction box installation with incomplete wiring termination. Blue plastic outlet box mounted in wall cavity shows proper wire routing with black hot conductors, white neutral conductors, and bare copper ground wires present
Installed customer-supplied floodlight fixture on rear exterior of residence. Mounted unit securely to building structure, completed all electrical connections per code requirements, and verified proper operation. Installation includes warranty coverage on parts and craftsmanship through active membership program.
Responded to after-hours emergency call for AC not cooling. Upon arrival, performed electrical diagnostics on outdoor condensing unit. Tested compressor amperage draw using clamp meter, recording 145.5 amps. Identified failed run capacitor through capacitance testing with multimeter, which measured 49.36 µF on the Copeland-branded capacitor. Replaced defective capacitor, restored system to normal operation, and verified proper compressor amperage and cooling performance before departure.
Responded to no cooling complaint on 9-year-old system. Found severely clogged air filter restricting airflow, causing inadequate cooling performance and rising indoor temperature. Replaced dirty filter with new filter, restored proper system operation, and verified thermostat showing active cooling cycle with unit maintaining setpoint.
Responded to lightning strike damage at residential property. Replaced exterior flood light fixture at corner of house that was destroyed and knocked to ground by direct lightning strike. Inspected and replaced damaged interior switch that had sustained electrical damage (evidenced by charring/discoloration) while adjacent switches on same circuit remained operational. Verified proper grounding and circuit integrity throughout affected area to ensure no additional hidden damage from surge event.
Responded to kitchen electrical issue affecting two light switches controlling the sink light and under-cabinet lighting in a 2022 home. Using a Fluke multimeter, tested voltage at the affected circuits and traced wiring connections behind the decorative tile backsplash. Identified loose wire connections at wire nuts in the junction box above the counter, re-secured all connections, verified proper voltage delivery, and restored full functionality to both lighting circuits.
# HVAC Humidity Control Follow-Up Responded to callback regarding persistent high indoor humidity levels reading at 60%. Previous technician had attempted to address the issue, but homeowner reported no improvement in humidity trends. Performed comprehensive system diagnostics using calibrated digital instruments. Measured static pressure readings on both supply and return air plenums using Testo 510 differential pressure gauge. Supply side registered 0.05" w.c. and return side measured 0.27" w.c., indicating potential airflow restrictions or system imbalance affecting dehumidification performance. Inspected ductwork connections, refrigerant lines, and system components in mechanical space. Evaluated copper refrigerant piping routing and connections for proper installation and insulation. Assessed condensate drainage system operation to ensure proper moisture removal from evaporator coil. Documented current system conditions with detailed measurements and photographic evidence of
Responded to service call for high indoor humidity levels (53%) and recurring mold growth in air handler unit. Performed comprehensive system inspection of 6-year-old HVAC system to diagnose moisture issues and water accumulation in drain pipe and ductwork. Upon inspection, identified HZ432 zone control module with improper power configuration - system operating without dedicated transformer and stealing power from thermostat circuit, which can cause intermittent operation and control issues. Examined air handler drain pan installation and condensate drainage system to assess conflicting reports from previous technicians regarding proper installation. Documented control wiring configuration showing multiple zone connections and heating/cooling circuits. Evaluated system operation and airflow to determine contributing factors to elevated humidity levels. Assessed air handler cabinet for evidence of moisture intrusion and mold growth patterns. Inspected condensate drain line routing a
Completed comprehensive 32-point electrical system evaluation on 2024 home including electrical panel maintenance with proper torquing and connection verification. Performed GFCI outlet testing throughout residence confirming proper shock protection functionality with readings of 125 VAC and correct operation, tested arc fault circuit interrupter breakers for fire protection compliance, and conducted smoke and CO2 detector maintenance with battery replacement and functional testing. Additionally installed two customer-requested light fixtures, replaced customer-supplied light bulbs in fixtures up to 12 feet, and cleaned ceiling fans up to 12 feet in height.
Performed comprehensive HVAC system service including refrigerant charge adjustment by adding 2 pounds to achieve proper operating pressures. Replaced failed condensate trap to restore proper drainage and prevent water overflow. Installed new 40VA transformer to correct control circuit voltage issues. Conducted airflow adjustments and optimization to improve system performance and efficiency. All electrical connections verified and secured per manufacturer specifications.
Removed existing light fixture from first-floor bedroom ceiling and confirmed proper fan-rated electrical box was present. Installed new ceiling fan with integrated light fixture, connecting all electrical wiring to manufacturer specifications. Verified fan operation, light functionality, and proper blade clearance on standard height ceiling, ensuring safe and secure mounting above sleeping area.
The gave me several updates prior to tech coming. My appointment they fit me in the same day i called. The technician diagnosed the problem and got to work. The price was fair and several methods to pay. The tech explained the problem gave me a breakdown. Needless to say i found my HVAC company. I also spoke with Becky- she was simply awesome and knowledgeable
Thank you so much for sharing your experience! We’re glad we were able to get you scheduled the same day you called and keep you updated every step of the way, it’s something we know matters when you’re dealing with an HVAC issue. It’s great to hear the technician was able to quickly diagnose the problem, get your system back up and running, and clearly explain the repair and options along the way. We also appreciate you recognizing our customer service representative's for being helpful and knowledgeable when you called in. Providing fair pricing, clear communication, and reliable HVAC service is what we strive for every day at Dawson’s Electric & Air. We’re grateful you chose us and look forward to being your HVAC company moving forward!
Responded to no-cool call on 2021 system following power outage from storm. Upon arrival, found outdoor unit receiving power but condenser fan motor not operating. Diagnosed failed dual-run capacitor showing visible swelling and discoloration on metallic casing. Removed defective capacitor and installed new replacement capacitor with proper microfarad rating. Verified all electrical connections secure, tested system operation, and confirmed condenser fan motor and compressor now running properly with normal amp draw. System restored to full cooling operation.
Responded to service call at 1998-built residence for two electrical tasks. Successfully disconnected and removed electrical power supply to pool equipment per homeowner's request in preparation for pool removal. Replaced malfunctioning bathroom exhaust fan with new unit, including installation of ceiling-mounted ventilation grille with proper venting, as customer did not have replacement unit on hand.
Completed scheduled preventive maintenance on 9-year-old air handler system. Performed electrical diagnostics using clamp meter to verify proper amperage readings and system operation. Installed previously approved SS2 switch as per existing estimate. Inspected UV light system per request and addressed malfunction through repair/replacement as needed.
Completed comprehensive heating and air maintenance on single-unit new construction system. Performed 80-point inspection covering all major components and operational parameters. Cleaned outdoor condenser coils using professional coil cleaner solution to remove debris and restore optimal heat transfer efficiency. Conducted burner cleaning and adjusted gas pressures to manufacturer specifications. Verified proper operation of Carrier outdoor unit and Aatroncom zone control system. Completed all safety inspections with system operating within normal parameters.
Completed comprehensive heating and air maintenance on 5-year-old Lennox system per customer request for afternoon arrival. Performed 80-point inspection on unit located in attic space, cleaned outdoor coils, performed burner cleaning, and adjusted gas pressures to manufacturer specifications. Installed customer-provided thermostat and completed all safety inspections. Noted corrosion present on internal components during inspection. All systems operational upon completion.
Completed installation of residential air conditioning condensing unit on exterior of property. Unit was positioned on new concrete pad adjacent to house foundation, with proper clearance from structure and landscaping for adequate airflow and future maintenance access. Connected refrigerant lines, electrical service, and verified system startup and operational parameters within manufacturer specifications.
Responded to service call for dishwasher with no power in 2007-built home. Performed electrical diagnostic testing and traced circuit from panel to appliance location. Inspected dual switch installation and terminal connections at electrical panel, identifying wiring configuration and circuit integrity. Verified power supply availability to dishwasher circuit and documented existing conditions including wall damage around switch box and terminal block connections. Customer advised that appliance itself would require separate appliance service technician for any internal repairs beyond electrical supply verification.
Conducted sales consultation for replacement of existing 15-year-old Rheem 2-ton air conditioning system. Performed measurements of existing equipment and ductwork to determine proper sizing and compatibility for new unit installation. Discussed replacement options and payment methods with customer, addressing questions regarding available pricing structures for different payment types.
Successfully installed customer-supplied ceiling fan with integrated lighting in front office, including proper mounting and electrical connections. Installed dedicated 50-amp generator inlet on main electrical service panel with Eaton brand-specific interlock kit to enable safe generator backup power operation. Provided 50-amp generator power cord and completed all necessary permit requirements for the generator transfer system installation.
Responded to non-functioning exterior porch light controlled by interior living room switch. Verified breaker was operational and removed wall plate to access triple switch assembly. Diagnosed faulty switch in the three-gang box, identified correct wiring connections (black, white, and red conductors), and replaced defective switch. Tested operation and confirmed exterior light now functions properly when toggled from interior switch location.
Responded to service call for Goodman model GSZ140421KA outdoor condensing unit with reported fan failure and damaged copper refrigerant line. Upon arrival, inspected 11-year-old unit and confirmed internal fan component had failed catastrophically, causing secondary damage to copper piping. Documented equipment nameplate data and internal wiring configuration. Photographed damaged components and overall unit condition for warranty and repair documentation purposes. Unit requires fan motor assembly replacement and copper line repair with refrigerant recovery and recharge to restore system to operational status.
Performed electrical safety inspection and upgrades at 1970s-era residence. Evaluated existing ungrounded outlet circuits and installed GFCI receptacles in required locations to bring system up to current safety standards. Installed new bathroom exhaust fan in previously unequipped bathroom, including wiring, ductwork, and ventilation connections. Inspected main electrical panel, noting older circuit breakers and service entrance conductors showing age-related wear and dust accumulation but currently functional. Documented panel condition with photos showing 50-amp breakers, terminal connections, and overall system status for homeowner records.
Performed electrical safety inspection and upgrades at 1970s-era residence. Evaluated existing ungrounded outlet circuits and installed GFCI receptacles in required locations to bring system up to current safety standards. Installed new bathroom exhaust fan in previously unequipped bathroom, including wiring, ductwork, and ventilation connections. Inspected main electrical panel, noting older circuit breakers and service entrance conductors showing age-related wear and dust accumulation but currently functional. Documented panel condition with photos showing 50-amp breakers, terminal connections, and overall system status for homeowner records.
Performed electrical safety inspection and upgrades at 1970s-era residence. Evaluated existing ungrounded outlet circuits and installed GFCI receptacles in required locations to bring system up to current safety standards. Installed new bathroom exhaust fan in previously unequipped bathroom, including wiring, ductwork, and ventilation connections. Inspected main electrical panel, noting older circuit breakers and service entrance conductors showing age-related wear and dust accumulation but currently functional. Documented panel condition with photos showing 50-amp breakers, terminal connections, and overall system status for homeowner records.
Mr. Dawson was professional, and his experience was demonstrated when he identified the problems and corrected them with little or no delay.










