Keeping Raleigh Homes Comfortable & Powered Since 2005
We've been serving Raleigh homeowners for nearly 20 years with 5 Star AC and licensed electrician services, and we understand what it takes to keep homes in this area running smoothly.
From humid summers that push air conditioners to their limits to occasional cold snaps that test heating systems, we've seen it all. Whether you need emergency HVAC repair, furnace tune-ups, or electrical panel upgrades, we bring honest service and quality workmanship to every job.
We don't believe in high-pressure sales or surprise fees. Just straightforward answers about what your home needs and upfront pricing before we start work. Our licensed technicians show up on time, do the job right, and explain everything in plain English. From outlet installations to complete HVAC replacements, we handle it all with old-fashioned values.
Ready to get your home taken care of?
Give us a call at 919-887-8284 .
Frequently Asked Questions from Raleigh Homeowners
In most cases, no. The issues we commonly find include failed circuit boards, inducer motors, or systems that were not set up correctly during installation.
Yes. Many Raleigh homes have older HVAC systems or electrical panels. We regularly work on older systems and can recommend safe upgrades when needed.
The most common problems we are responding to are no heat at all, or the system is not keeping up during extreme cold. There are many different causes of no-heat situations, and they need to be diagnosed by an expert. Systems not keeping up are generally heat pump systems, and also have several root causes such as: Heat Strips not working, System not set up correctly, or low refrigerant charge.
Our HVAC Services for Raleigh Homes
Raleigh weather can be unpredictable, and your HVAC system needs to keep up. We provide full-service heating and cooling solutions designed for North Carolina homes.
Heating Services
We repair, install, and maintain all major heating systems, including furnaces and heat pumps. Whether your system is not producing heat, struggling to keep up during extreme cold, or due for routine maintenance, our team will diagnose the issue and walk you through your options.
Heating services include:
- Furnace repair and replacement
- Heat pump repair and installation
- No heat diagnostics
- Heating maintenance and seasonal inspections
Air Conditioning Services
Summers in Raleigh put serious strain on AC systems. We help homeowners stay cool with fast, reliable cooling services.
Air conditioning services include:
- AC repair and troubleshooting
- New system installation and replacement
- Preventative maintenance
- Efficiency evaluations and upgrades
Maintenance Plans for Year-Round Peace of Mind
Regular maintenance helps prevent breakdowns, improve efficiency, and extend the life of your HVAC and electrical systems. Our Peace of Mind Club makes it easy to stay ahead of issues before they turn into costly repairs.
Maintenance benefits include:
- Seasonal HVAC inspections
- Priority scheduling
- Reduced repair costs
- Improved system performance
Why Choose Dawson’s Electric & Air
Choosing a home service company is about more than just fixing a problem. It’s about trusting the people you invite into your home. At Dawson’s Electric & Air, we have built our reputation by showing up when it matters, doing the job right, and treating every home with care and respect.
- Family-owned and operated with deep roots in the Raleigh community
- Nearly two decades of experience serving local homes
- Licensed HVAC and electrical technicians under one trusted team
- Honest recommendations without pressure or surprise fees
- Clear communication so you understand your options before work begins
- Strong focus on safety, quality workmanship, and long-term solutions
- Actively involved in supporting local schools, charities, and community programs
From quick repairs to full system replacements, our goal is simple. We want every customer to feel confident, informed, and taken care of from the first call to the final walkthrough.
Schedule HVAC or Electrical Service in Raleigh Today
If your home needs heating, cooling, or electrical service in Raleigh, Dawson’s Electric & Air is ready to help. Whether it is an urgent repair or planned maintenance, our team will make sure the job is done right.
Call 919-887-8284 or contact us to schedule service with a trusted local team.
Recent Jobs and Reviews in Raleigh, NC
Customers say: # Customer Sentiment Analysis The reviews reflect an overwhelmingly positive sentiment toward the service technicians and company. Customers consistently express high satisfaction with the technical expertise, professionalism, and communication skills demonstrated by the service providers. There is a recurring theme of appreciation for thorough explanations of technical issues and options, with many customers highlighting how technicians took time to answer questions and address concerns. The reviews frequently mention the technicians' friendly, courteous demeanor and their ability to efficiently diagnose and resolve problems. Customers also value the punctuality and reliability of the service, with several noting their trust in the company based on consistent positive experiences. The overall tone is decidedly positive, with customers expressing gratitude, confidence in the work performed, and willingness to recommend the company to others. Many reviews specifically praise the technicians' knowledge, thoroughness, and ability to communicate complex information in an understandable way.
Our Local Reviews by City
- Angier, NC (24)
- Apex, NC (68)
- Benson, NC (1)
- Bunnlevel, NC (1)
- Cary, NC (56)
- Chapel Hill, NC (22)
- Clayton, NC (3)
- Coats, NC (1)
- Durham, NC (15)
- Fuquay-Varina, NC (198)
- Garner, NC (15)
- Godwin, NC (1)
- Holly Springs, NC (85)
- Knightdale, NC (1)
- Lillington, NC (17)
- Middle Creek, NC (3)
- Middle Creek Township, NC (1)
- Moncure, NC (1)
- Morrisville, NC (4)
- New Hill, NC (1)
- Panther Branch, NC (2)
- Pittsboro, NC (9)
- Pleasant Grove, NC (2)
- Raleigh, NC (92)
- Wake Forest, NC (7)
- Wendell, NC (2)
- Willow Spring, NC (3)
Job Locations and Reviews
Conducted sales estimate for replacement of 19-year-old Lennox model 13ACX condensing unit experiencing multiple critical failures. Unit operating on R22 refrigerant presented with internal refrigerant leak causing system freeze-up, clogged condensate drain line, and full drain pan. Documented existing equipment condition with photographs showing outdoor condensing unit with weathered cabinet, manufacturer data plate visible, and unit positioned on mulch bed adjacent to brick structure.
Responded to sales call for residential HVAC system evaluation following recent home relocation and ceiling water leak. Inspected two exterior condensing units and attic air handler where handyman previously identified overflowing drain pan that caused water damage through ceiling light fixtures. Provided system diagram and technical education to homeowner regarding existing equipment configuration, including previously installed gas pack for lower level heating, and discussed replacement options for aging equipment to prevent future water damage and improve climate control.
Responded to emergency electrical call regarding smoking outlet located on first floor directly beneath upstairs bathroom. Homeowner reported burning smell while using hair dryer upstairs, followed by visible smoke from downstairs receptacle. Breaker had been shut off prior to arrival. Inspected affected outlet and discovered severe overheating with evidence of arcing, loose connections, and accumulated debris within junction box. Verified circuit breaker integrity and traced wiring path between floors. Replaced damaged receptacle, cleaned and secured all wire connections, and confirmed proper grounding. Tested circuit under load to ensure safe operation before restoring power.
Responded to no-cooling call on 10+ year old residential AC system. Upon arrival, homeowner reported unit making sounds as if attempting to start but failing to turn on. Inspected outdoor unit and refrigerant lines, which showed significant age-related oxidation on copper piping. Documented condition of HVAC components including ductwork and refrigerant line configuration in confined mechanical space. Advised homeowner to keep system off until diagnostic testing could be completed to determine root cause of failure to start.
Responded to no cooling call where air handler was running but not blowing air. Upon arrival, performed diagnostic evaluation of the HVAC system and documented equipment conditions with thermal imaging showing temperature differential of 67°F to 16°F, indicating potential airflow restriction or blower motor failure. Scheduled as planned maintenance visit and coordinated arrival time window with customer due to scheduling constraints.
Responded to service callback for previously replaced outdoor outlets and landscape lighting reported as non-functional. Upon arrival, performed voltage testing at exterior junction box using digital outlet tester, which indicated correct 124 VAC reading at the Intermatic-brand weatherproof enclosure. Documented electrical system functionality with photos showing proper voltage present at the outdoor receptacle location.
Conducted sales consultation for bonus room above garage measuring 25' x 11'3" currently served by oversized 28-year-old 2-ton heat pump system nearing end of service life. Assessed space configuration including sloped ceiling, track lighting, and existing thermostat to determine optimal replacement options. Provided customer with multiple solutions including ductless mini-split system and traditional ducted heat pump replacement, documented existing conditions with photos for accurate system sizing and installation planning.
Responded to service call for non-functioning hardwired doorbell system. Accessed attic space to inspect doorbell transformer and wiring connections. Verified transformer operation and measured voltage output at 18.50 VAC using digital multimeter, confirming proper power supply to doorbell circuit. Documented existing installation conditions and electrical components with photographs for service records.
Completed comprehensive 32-point electrical system evaluation and preventative maintenance service on 1987 residential property. Performed electrical panel maintenance including torque verification and connection inspection of all breakers and bus bars. Conducted GFCI outlet and breaker testing to verify proper shock protection functionality throughout the home. Tested all AFCI breakers to ensure fire protection circuits were operating within specifications. Performed smoke and carbon monoxide detector maintenance including battery replacement and operational testing of all units. Replaced customer-supplied light bulbs in fixtures up to 12 feet in height. Cleaned ceiling fans up to 12 feet. Documented exterior gas meter installation and noted deteriorated wall conditions around interior electrical outlet requiring future repair attention.
# HVAC No Cool Service Call Responded to no cooling complaint on 8-year-old residential air conditioning system. Customer reported error code after installing new thermostat. Upon arrival, performed diagnostic testing of electrical components including contactor, capacitor, and low-voltage transformer using clamp meter. Identified improper thermostat wiring as cause of system failure. Corrected thermostat connections per manufacturer specifications and verified proper 24-volt control circuit operation. Tested system startup sequence, confirmed compressor and condenser fan operation, and verified unit returned to normal cooling function. System operating within normal parameters at time of departure.
Conducted sales consultation for replacement of 19-year-old first floor HVAC unit in a two-unit residential system. Assessed existing equipment located in crawl space with flexible ductwork, electrical panel, and vapor barrier installation, and evaluated exterior utility connections and conduit routing for new system installation requirements.
Completed comprehensive preventive maintenance on two HVAC systems including 80-point inspections on each unit. Performed outdoor coil cleaning, burner cleaning, gas pressure adjustments, and thorough safety inspections on all heating and cooling components. Verified temperature readings and assessed ductwork condition in attic space, documenting system performance with moisture levels at 70.5% on air handler and confirming proper operation of both units.
Performed comprehensive electrical load calculation analysis on existing 200-amp service panel to evaluate capacity for EV charger installation. Assessment revealed panel operating near maximum capacity with combined loads of major appliances, HVAC systems, water heater, and pool equipment. Documented existing electrical infrastructure including meter base and service entrance equipment. Provided homeowner with two viable options: installation of reduced 20-30 amp dedicated circuit for Level 2 EV charging within existing panel capacity, or recommendation for full 200-amp service panel upgrade to accommodate higher amperage EV charging circuit while maintaining adequate reserve capacity for all existing and future electrical loads.
Installed 4-inch flexible insulated ducting from bathroom exhaust fan through attic space to roof line termination point with proper supports and connections. Routed ductwork through existing attic framing, ensuring adequate slope for moisture drainage and secured all connections to prevent air leakage. Verified proper airflow at exhaust grille upon completion, with roofing and electrical termination work to be completed by others as specified.
Completed comprehensive electrical service upgrade including installation of new exterior 200 amp service with meter base and main panel featuring additional capacity for future expansion. Upgraded grounding system with dual ground rods, water line bonding, and gas line bonding to meet current code requirements. Installed interlock kit for portable generator connection along with dedicated 30 amp generator outlet below panel. Corrected non-compliant open wiring conditions in garage, removing illegal connections and installing proper switch leg to first coach light with extension to second coach light, including new junction boxes and fire protection breaker for modified circuit. Added dedicated 20 amp GFCI-protected circuit to garage workbench area at front of garage. Installed new dedicated 30 amp four-wire dryer circuit with proper grounding and appliance cord. Disconnected existing non-compliant outlet that failed to meet code specifications for proper sizing. Coordinated utility di
Completed comprehensive electrical safety evaluation on 1998 residential property. Performed thorough inspection of main electrical panel, documenting condition of circuit breakers, bus bars, wire connections, and overall panel integrity. Panel showed signs of age-appropriate wear with surface dust accumulation and minor discoloration on components. Verified proper circuit breaker operation, examined wire routing and connections for code compliance, and assessed grounding and neutral wire terminations. All breakers tested functional with proper amperage ratings clearly visible. Noted standard residential configuration with double-pole and single-pole breakers properly installed on vertical bus bars. Documented existing panel condition through photographic evidence for customer records. Discussed future bathroom exhaust fan replacement project to be scheduled when customer obtains units.
Conducted sales estimate for replacement of 23-year-old HVAC unit. Documented site measurements and existing conditions with photos to prepare comprehensive replacement proposal.
Responded to no power issue at thermostat on 2017 York split system model YHE24B21SA. Upon arrival, inspected outdoor condensing unit and found equipment in operational condition with normal weathering. Verified thermostat wiring connections and traced low voltage circuit from air handler to thermostat location. Identified failed transformer as root cause of no power condition. Replaced defective 24V transformer, restored power to thermostat, and verified proper system operation through complete heating and cooling cycle test.
Completed comprehensive tune-up on 15-year-old single-unit HVAC system per customer request. Customer indicated readiness to proceed with previously recommended repairs from prior service visit, referencing existing invoice for specific work items. Documented current system conditions including significant condensation accumulation on insulated refrigerant lines in utility area and equipment installation in attic space for follow-up work coordination.
Performed comprehensive tune-up on 15-year-old HVAC unit, including system diagnostics and motor inspection. Measured amperage draw at 56 amps and assessed condenser motor assembly, which showed significant dust and debris accumulation on housing and mounting components. Customer confirmed interest in proceeding with previously recommended repairs from prior service visit.
Completed comprehensive heating and air maintenance on 2016 HVAC system with no issues found. Performed 80-point inspection on unit, cleaned outdoor coils and burner assembly, verified and adjusted gas pressures to manufacturer specifications, and conducted all required safety inspections. Measured electrical parameters with clamp meter confirming proper system operation, inspected evaporator coil and refrigerant lines, and verified all wiring connections secure. Unit operating within normal parameters and ready for continued service.
Responded to no cooling call on 23-year-old R22 air conditioning system with failed compressor. Previous contractor had assessed unit but was unable to complete compressor replacement. Inspected attic-mounted air handler and outdoor condensing unit, confirmed compressor failure and documented system condition with photos. Discussed findings and repair options with property owner, noting system age and R22 refrigerant phase-out requirements. Due to budget constraints, owner elected to defer replacement at this time, leaving tenants without air conditioning capability until further notice.
Responded to no cooling call on single-zone residential system. Upon arrival, found outdoor condensing unit with heavily soiled condenser coil showing significant dust and debris accumulation restricting airflow. Inspected attic installation and confirmed ductwork and air handler components present. Condenser coil contamination identified as primary cause of reduced cooling capacity and system inefficiency.
Responded to no-cooling complaint on upstairs unit in a two-system residence with 2017 equipment. Upon arrival, documented site conditions showing three Goodman condenser units installed on exterior concrete pads with associated refrigerant linesets and electrical conduit. Inspected upstairs system that had been turned off prior to arrival per initial customer contact, assessed installation configuration, and photographed equipment layout including lineset routing and unit positioning for diagnostic reference.
Responded to no cooling complaint on upstairs HVAC unit in a two-system residence with equipment dating to 2017. Upon arrival, inspected attic-mounted air handler and associated ductwork. Found compromised flexible duct insulation with visible tears and damage to outer vapor barrier, along with potential airflow restrictions due to duct compression. Documented existing conditions including condensate drain configuration, electrical connections, and overall installation accessibility in cramped attic space. Advised on findings and recommended repairs to restore proper system operation and efficiency.
Thomas did a great job with the summer seasonal tuneup of our three air conditioning systems. He really took the time to make sure everything was up to par and ready to go for the warm season.
Excellent Experience!
Aaron was very good and understood what I told him. Thanks for all you do
I have had many service people come to my house and work, Jeff Lawrence was definitely one of the best. Very courteous and willing to answer any questions I had. Dawson Electric is lucky to have him on their staff. Great Job.
Keith provided excellent service today. It’s so nice to know both our heating and cooling units are working as they should. The service was excellent.
LIFESAVERS! If I could give 6 stars, I would. Nick was amazing and I'm so thankful to have found people who care. He was here ALL day getting our power restored and putting up with the chaos of my family. 🙂 VERY HAPPY!
Renee, wow! Thank you so much for this incredible review! We’re beyond grateful for your kind words and are so glad Nick was able to take care of everything and get your power restored. Spending the whole day to make sure your home was safe and up and running is exactly the level of service we strive for, and we’re thrilled to hear he made such a positive impact. We truly appreciate your patience and hospitality while he worked through it all (family chaos included 😊). It means a lot to know you felt cared for throughout the process. Thank you again for trusting Dawson’s, we’re always here when you need us!
Curtis is very knowledgeable and helpful! He figured out what was wrong almost immediately and solved the problem. He really knows his stuff! Today he had Preston with him and he helped as well (his height is a true asset!). Always impressed by Dawson’s employees! And a special thank you to Amanda for calling Curtis back for me so quickly! Very happy with Dawson company!
All servicemen-technicians provide services that can be trusted. They always thoroughly explain the work & answer any of my questions . They just completed electrical upgrades to my older home. Everyone at Dawson’s makes me feel that I can have Better “Peace of Mind!”
These guys did a great job. Cleaned up everything and looks great.
I enjoyed meeting Aaron today, he was very friendly and professional. He arrived on time and performed the work requested. I appreciate him pointing out a plumbing problem about which I was unaware.
I had Dawson Electric install a generator interlock and outside inlet for my generator. Charlie visited to estimate the Job. He was personable and professional. He had to come back to complete the job after permitting was done and the parts arrived. He did the work with another electrician and from what I could tell did an excellent job. I
Excellent Servince and Attention.
Aaron was incredible. He's always very honest and answers all of my questions.
Fantastic service for the estimate. Very thorough.
Excellent service
Jonathan has worked with me several times, and every time he is thorough, knowledgeable, and completely professional. I am always confident that his work is done properly, safely, and to the highest standards.
We would have him back again.
Excellent customer service
It was nice to have him set everything up ahead of time and get to business. He gave several quotes on the lights that worked well for us. He's welcome back anytime!
Very knowledgeable and genuine
Great service.
Friendly, prompt and professional
The proof is in the pudding….Hope it all works as planned!!!
Jonathan is a very Custimer oriented person.
Well done, Jim! I would recommend him to others.
Repaired wiring and breaker panel




