Durham Homes Deserve Quality HVAC & Electrical Care
Durham families have relied on our heating, cooling, and electrical expertise since 2005 because we combine skilled workmanship with the kind of honest service that's hard to find.
Whether you're dealing with an air conditioner that quit cooling, a furnace that needs replacement, or electrical work for home improvements, we bring nearly 20 years of experience to every job.
Our air conditioning and electrical technicians understand local homes and what it takes to keep them comfortable and properly powered.
Ready for Service?
We're upfront about everything—what's wrong, what it costs to fix, and what your options are. You'll never feel pressured or confused because we explain things clearly and respect your decisions.
From emergency heating and cooling repairs to planned electrical upgrades, we handle each project with care and attention to detail. Our fully stocked trucks mean we can usually complete your repair the same day we arrive.
Give us a call at 919-887-8284 .
Recent Jobs and Reviews in Durham, NC
Customers say: # Customer Sentiment Analysis The reviews reflect an overwhelmingly positive sentiment toward the service technicians and company. Customers consistently express high satisfaction with the technical expertise, professionalism, and communication skills demonstrated by the service providers. There is a recurring theme of appreciation for thorough explanations of technical issues and options, with many customers highlighting how technicians took time to answer questions and address concerns. The reviews frequently mention the technicians' friendly, courteous demeanor and their ability to efficiently diagnose and resolve problems. Customers also value the punctuality and reliability of the service, with several noting their trust in the company based on consistent positive experiences. The overall tone is decidedly positive, with customers expressing gratitude, confidence in the work performed, and willingness to recommend the company to others. Many reviews specifically praise the technicians' knowledge, thoroughness, and ability to communicate complex information in an understandable way.
Our Local Reviews by City
- Angier, NC (24)
- Apex, NC (66)
- Benson, NC (1)
- Bunnlevel, NC (1)
- Cary, NC (56)
- Chapel Hill, NC (21)
- Clayton, NC (3)
- Coats, NC (1)
- Durham, NC (14)
- Fuquay-Varina, NC (193)
- Garner, NC (15)
- Godwin, NC (1)
- Holly Springs, NC (85)
- Knightdale, NC (1)
- Lillington, NC (17)
- Middle Creek, NC (3)
- Middle Creek Township, NC (1)
- Moncure, NC (1)
- Morrisville, NC (4)
- New Hill, NC (1)
- Panther Branch, NC (2)
- Pittsboro, NC (9)
- Pleasant Grove, NC (2)
- Raleigh, NC (91)
- Wake Forest, NC (7)
- Wendell, NC (2)
- Willow Spring, NC (3)
Job Locations and Reviews
Completed comprehensive heating and air maintenance on single HVAC system including 80-point inspection of all components. Performed outdoor coil cleaning to remove accumulated debris and organic matter, burner cleaning, and verified gas pressures were within manufacturer specifications with adjustments as needed. Conducted full safety inspection of attic-mounted air handler and electrical controls, confirming proper operation of all heating and cooling functions.
Responded to emergency service call at 1940s-era residential property where tree impact damaged existing electrical meter and meter base. Removed compromised meter assembly and installed new weather-resistant meter base with updated hardware to meet current code requirements. Installed new electric meter, verified secure mounting to exterior wall, and confirmed proper conduit connections and grounding. Tested system for proper operation and restored electrical service to the home.
Responded to a sales call for a 20-year-old HVAC system experiencing refrigerant loss and multiple mechanical failures. After thorough assessment, documented the outdoor equipment installation and utility connections, photographing the DiversiTech disconnect box and associated electrical components mounted on the exterior wall. Due to the unit's age, complete refrigerant depletion, and accumulation of costly repair needs, provided comprehensive replacement options to address the system's end-of-life condition.
Responded to no cooling complaint on 6-year-old residential split system. Upon arrival, performed visual inspection of outdoor condensing unit and indoor air handler components. Exterior condenser coil exhibited moderate rust and corrosion on protective grille, indicating extended exposure to weather elements. Inspected electrical connections at contactor assembly, verified capacitor condition, and examined refrigerant line connections. Documented system configuration showing standard contactor, run capacitor, and low-voltage control wiring. Photographed internal air handler cabinet components including electrical connections, refrigerant lines, and safety labels for service records. System assessed for potential refrigerant loss as suspected by property owner prior to service call.
Responded to a service call for non-functioning bathroom outlets that were causing circuit trips in a 2018 home. Diagnosed and troubleshooted the GFCI-protected bathroom circuit, inspected electrical connections at terminal blocks and wiring assemblies, and documented existing conditions with photos. Provided customer with a deluxe estimate for recommended electrical work and scheduled follow-up visit to complete the proposed repairs and upgrades.
Responded to service call for non-functioning doorbell and loose electrical outlet at 1983-built residence. Successfully rewired and restored power to smart doorbell unit mounted on exterior door frame, ensuring proper voltage supply and secure connections. Inspected, tightened, and tested loose electrical outlet to verify safe operation and compliance with electrical code standards.
Completed electrical service upgrade from 100-amp to 200-amp system at 1960s-era residential property. Installed new meter panel combination unit replacing existing meter base and riser mast, along with replacement of interior panel featuring copper busbar and all new circuit breakers in back-to-back configuration. Established new main grounding system with safety bonding wire connections to gas and water lines per code requirements. Labeled and identified all existing circuits for proper documentation. Installed 4-wire circuit to range with new appliance cord and integrated whole home surge protection system to safeguard equipment. All work performed to current electrical code standards with proper permitting.
Installed three exterior GFCI outlets including one for radon system in backyard, one at front right corner of residence, and one on existing Tesla charger pedestal. Installed dedicated 240V circuit with appropriate gauge wiring and breaker protection to existing pedestal for Tesla charging system. Performed diagnostic testing on basement lighting circuit and identified ungrounded outlet conditions requiring remediation. Coordinated permit acquisition and scheduled electrical inspection. Notified property owner that deck underpinning removal is required for proper conduit routing to Tesla charger and rear outlet installation.
Conducted sales evaluation for complete HVAC system replacement on 18-year-old residential air conditioning unit. Performed thorough inspection of existing outdoor condensing unit, documenting current equipment condition, installation configuration, and site-specific requirements. Assessed electrical service routing, refrigerant line connections, and existing pad placement to determine replacement specifications. Provided comprehensive estimate for new system installation, reviewing equipment options and efficiency ratings suitable for the home's cooling requirements.
Completed electrical work in kitchen including combining switches and outlets at three separate locations to consolidate control points and improve functionality. Successfully mounted and hardwired stainless steel range hood above cooktop, ensuring proper electrical connection and secure installation per manufacturer specifications and local electrical code requirements.
Responded to service call for homeowner requesting installation of additional electrical outlet in wall for television mounting. Assessed existing electrical panel and circuit capacity to determine proper circuit for new receptacle installation. Inspected both exterior service disconnect and interior main distribution panel to evaluate available circuits and ensure adequate amperage for additional load.
Completed full HVAC system installation including new Rheem air conditioning unit positioned on pad at exterior foundation with proper clearances maintained. Connected electrical service to existing panel with circuit labeled for A/C unit, verified all breaker connections and proper voltage supply. Installed and mounted diagnostic equipment, ran refrigerant lines, performed system startup, and conducted performance testing to ensure unit operating within manufacturer specifications.
Responded to urgent same-day request for replacement evaluation of 2020 HVAC system following extensive mold contamination requiring professional remediation. Conducted comprehensive on-site assessment of single-zone residential cooling system, documented current equipment condition with photographic evidence, and evaluated whether full system replacement would be more cost-effective than continued remediation efforts given the severity of the contamination.
Completed comprehensive heating and air maintenance on two HVAC units covered under membership plan. Performed 80-point inspection on each system, including thorough evaluation of the Carrier furnace/air handler unit (Model CNPVP3614IOANA, Serial 5H99X34522, manufactured January 2009) utilizing R-410A refrigerant. Cleaned outdoor coils and burner assemblies, verified and adjusted gas pressures to manufacturer specifications, and conducted complete safety inspections on both units. All systems operating within normal parameters upon completion.
Relocated existing dimmer switch to new position on cinder block wall and installed industrial-grade weatherproof switch cover with clear protective housing. Ran metal conduit vertically along wall, terminated all wiring connections in junction box with appropriate wire nuts, and installed single-pole toggle switch in weather-resistant enclosure suitable for commercial/industrial environment.
Responded to a service call for ceiling light replacement in a commercial facility. Upon arrival, assessed the workspace and existing lighting conditions. Successfully replaced non-functioning ceiling light fixtures, restoring proper illumination to the area. Work completed and system verified operational.
Installed a new switch leg to control a ceiling fan and mounted a ceiling fan-rated electrical box to support the fixture. Replaced the existing standard switch with a new wall switch to accommodate the fan control circuit. All work completed to code specifications with proper electrical connections and secure mounting hardware.
Completed comprehensive 32-point electrical system evaluation including panel maintenance with proper torquing and connection verification of all circuit breakers. Performed GFCI outlet testing to confirm shock protection functionality and arc fault breaker testing to ensure fire protection systems operating correctly. Conducted smoke and carbon monoxide detector maintenance with battery replacement and functional testing, replaced customer-supplied light bulbs in fixtures up to 12 feet, and cleaned ceiling fans up to 12 feet in height.
Replaced existing under cabinet lighting fixtures in kitchen using existing wiring infrastructure. Installed new lighting units above herringbone-patterned white subway tile backsplash, ensuring proper mounting to underside of cabinetry. Verified electrical connections at switch location and confirmed proper operation of new lighting system upon completion.
Completed installation of Ring smart doorbell at residential property built in 2013. Removed existing doorbell components, verified proper low-voltage wiring connections, and mounted new Ring unit to exterior door frame. Tested camera functionality, button operation, and power supply to ensure full system operation upon completion.
# Service Call Summary Installed two standard duplex outlets in customer's shed per previous rough-in wiring. Troubleshot and addressed non-functional Nest doorbell previously installed by homeowner. # Work Performed Completed electrical outlet installation in detached shed structure at 1930s-era residential property. Connected two duplex receptacles to existing rough-in wiring, ensuring proper grounding and secure terminations. Verified circuit functionality and tested both outlets under load to confirm proper operation. Installed appropriate outlet covers and ensured all connections met current electrical code requirements. Investigated reported issue with Nest doorbell system that homeowner had self-installed. Assessed power supply connections, transformer compatibility, and wiring configuration. Identified installation deficiencies and provided technical guidance to resolve connectivity and operational issues with the smart doorbell device. All work completed within scheduled
# Service Summary Completed comprehensive Heating & Air Maintenance including 80-point inspection on both HVAC units, outdoor coil cleaning, burner cleaning, gas pressure adjustments, and full safety inspections per preventive maintenance protocol. # Work Performed Conducted thorough preventive maintenance service on residential HVAC system. Performed complete 80-point inspection on heating and cooling equipment to assess overall system performance and identify potential issues. Inspected and cleaned outdoor condenser coils to ensure optimal heat transfer efficiency and system capacity. Accessed attic-mounted equipment and performed detailed inspection of air handler components. Examined Honeywell control system and verified proper operation of all electronic controls and safety devices. Inspected circuit boards, wiring connections, and control panel components for signs of wear, corrosion, or damage. Verified proper voltage and amperage readings at control boards. Performed burne
# Service Report Responded to same-day appointment request for replacement of six hard-wired smoke detectors in a residence built in 2002. Customer provided replacement units requiring professional installation. Successfully removed existing hardwired smoke detectors and installed six new units, ensuring proper electrical connections, testing functionality, and verifying interconnected operation per code requirements.
# Service Call Summary Responded to service request for troubleshooting Lutron Radio RA2 lighting control system (model RRd-W6BRL switches) in a 1997 residential property. Performed diagnostic inspection of kitchen lighting circuits including recessed fixtures, track lighting, and pendant lights controlled by the Lutron wireless dimming system. Documented existing lighting configuration and switch locations with photographs to assess system functionality and identify any communication or programming issues with the Radio RA2 wireless controllers.
Completed comprehensive electrical POM service including full 32-point system evaluation with electrical panel maintenance and connection torque verification. GFCI outlets were tested using Klein Tools RT250 tester confirming proper trip time (0.10 seconds) and correct voltage (122 VAC). All smoke/CO2 detectors were serviced with new batteries and functionality confirmed.
Hi Bailey, thank you for the 5-star review! We’re glad we could assist with your AC compressor repair and provide a quote for a new system. It was a pleasure working with you, and we’re here whenever you’re ready to move forward or if you have any questions about your HVAC options. At Dawson’s Electric & Air, we’re committed to keeping your home comfortable all year long!
Nick was nice enough, just doing his job, apparently the company policy is charge a high enough dispatch fee so when they give you the the price without lube, you don’t want to waste your dispatch fee therefore trapping customers making them spend a lot of unnecessary money. And just for transparency…. The lady in the office did explain the dispatch fee to me. However she didn’t explain the drastically high prices associated with the dispatch fee. My advice is find a company that gives free estimates, I say this because my company gives free estimates.
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations. For clarity, our $89 dispatch fee is fully disclosed before any appointment is scheduled. This fee covers the technician’s travel, fuel, vehicle expenses, insurance, and time spent by a licensed electrician to professionally assess the situation. There is never an obligation to move forward with repairs after an evaluation is completed. Dawson’s Electric & Air is a licensed and insured residential service company. Our pricing reflects the level of service we provide, including trained and background-checked technicians, code-compliant work, warranties, fully stocked service vehicles, and proper liability coverage. While we understand our pricing may not be the right fit for every situation, we believe transparency and professionalism are important for homeowners making informed decisions. In this case, we noted that the reviewer is a contractor. Contractors often rely on subcontractors or trade relationships for personal projects, which typically operate under very different pricing models than a retail residential service company. Service companies and subcontractors have fundamentally different cost structures. We never pressure customers to proceed after receiving an estimate. Many homeowners choose us because they value reliability, workmanship, and long-term peace of mind, while others may decide a different option is better for them. We wish you success with your project.
Great service
Excellent service experience. Everything explained well and to my satisfaction. I will ask for JB again if needed.
Jim Gangi was great, came in, quickly identified the issue, fixed it and cleaned up afterwards. Very happy
Jonathan Baker was excellent on all fronts: highly efficient and effective.
New lights in my home
Jim was incredibly thoughtful every aspect of the job, providing excellent advice and clear options. On site, he and his partner worked steadily on a job that took more time than expected. Neither wavered in patience or attentiveness. My home was left full of new light and perfectly clean—thanks!
Our service was excellent and technician was friendly and informative, he was even sure to speak quietly because our children were napping.
Jonathan was very pleasant and quite knowledgeable. He answered all of our questions. He’s an awesome service person and when we get the next steps of our electrical work done I would be honored for him to do the work. I thank him for everything.
Great service
Very professional and positive experience. Would recommend!
I was treated well throughout the entire process. Will certainly use Dawson’s electric again in the future.
Jason has been to our home twice to help us with lighting needs. Both times he was on time, but more than that he really knows about wiring and electrical problems. He not only fixed our list of issues, but explained what was wrong. He suggested some improved lighting that made a tremendous difference. He was able to fix on fixture I thought I had to replace, saving me a nice little extra expense. Jason was not just personable, he was patient, helpful and skilled.
Great company . Fast response , on time and easy to work with .




