Benson's Go-To Company For Heating, Cooling & Electrical Needs
For nearly 20 years, Benson homeowners have turned to us when they need reliable heating, air conditioning and electrical work done right. This area's climate puts real demands on heating and cooling systems, and homes need electrical service that keeps pace with how families live today.
We handle furnace breakdowns, AC installations, wiring projects, panel upgrades, and all the other heating, cooling, and electrical work that keeps your home comfortable and functional.
Ready for Service?
What you get with us is straightforward—skilled technicians who know their trade, honest answers to your questions, and pricing you can count on before any work begins. We're not interested in selling you things you don't need.
Instead, we focus on solving your actual problems with quality workmanship that lasts. Whether it's an HVAC emergency or electrical improvements you've been planning, we're ready to help.
Give us a call at 919-887-8284 .
Recent Jobs and Reviews in Benson, NC
Customers say: The overall sentiment across these reviews is overwhelmingly positive, reflecting strong customer satisfaction and appreciation for the service provided. Customers consistently express gratitude for the professionalism, knowledge, and thoroughness demonstrated by the technicians. A dominant theme throughout the feedback is the expertise and clear communication skills of the service providers, with many reviewers highlighting how well problems were explained and how various options were presented without pressure or overselling. The promptness and responsiveness of the company stands out as a recurring positive element, with multiple customers noting same-day service and quick scheduling. Reviewers frequently emphasize the courteous, friendly, and respectful demeanor of the technicians, creating a welcoming and trustworthy experience. Many customers express strong loyalty and intent to use the service again, with several specifically mentioning their appreciation for working with a family-owned business. The sentiment of going "above and beyond" appears repeatedly, with customers feeling that technicians exceeded expectations through extra effort, extended hours, and genuine commitment to resolving issues. The overall tone is one of enthusiastic recommendation, with customers feeling confident, well-cared-for, and impressed by the quality of workmanship and customer service they received.
Our Local Reviews by City
- Angier, NC (27)
- Apex, NC (71)
- Benson, NC (1)
- Bunnlevel, NC (1)
- Cary, NC (62)
- Chapel Hill, NC (26)
- Clayton, NC (5)
- Coats, NC (1)
- Dunn, NC (1)
- Durham, NC (17)
- Fuquay-Varina, NC (210)
- Garner, NC (17)
- Godwin, NC (1)
- Holly Springs, NC (87)
- Knightdale, NC (1)
- Lillington, NC (21)
- Middle Creek, NC (3)
- Middle Creek Township, NC (1)
- Moncure, NC (1)
- Morrisville, NC (4)
- New Hill, NC (1)
- Panther Branch, NC (2)
- Pittsboro, NC (10)
- Pleasant Grove, NC (2)
- Raleigh, NC (97)
- Wake Forest, NC (8)
- Wendell, NC (3)
- Willow Spring, NC (4)
Job Locations and Reviews
Completed comprehensive heating and air maintenance on 5-year-old Lennox system per customer request for afternoon arrival. Performed 80-point inspection on unit located in attic space, cleaned outdoor coils, performed burner cleaning, and adjusted gas pressures to manufacturer specifications. Installed customer-provided thermostat and completed all safety inspections. Noted corrosion present on internal components during inspection. All systems operational upon completion.
Completed installation of residential air conditioning condensing unit on exterior of property. Unit was positioned on new concrete pad adjacent to house foundation, with proper clearance from structure and landscaping for adequate airflow and future maintenance access. Connected refrigerant lines, electrical service, and verified system startup and operational parameters within manufacturer specifications.
Responded to service call for dishwasher with no power in 2007-built home. Performed electrical diagnostic testing and traced circuit from panel to appliance location. Inspected dual switch installation and terminal connections at electrical panel, identifying wiring configuration and circuit integrity. Verified power supply availability to dishwasher circuit and documented existing conditions including wall damage around switch box and terminal block connections. Customer advised that appliance itself would require separate appliance service technician for any internal repairs beyond electrical supply verification.
Conducted sales consultation for replacement of existing 15-year-old Rheem 2-ton air conditioning system. Performed measurements of existing equipment and ductwork to determine proper sizing and compatibility for new unit installation. Discussed replacement options and payment methods with customer, addressing questions regarding available pricing structures for different payment types.
Successfully installed customer-supplied ceiling fan with integrated lighting in front office, including proper mounting and electrical connections. Installed dedicated 50-amp generator inlet on main electrical service panel with Eaton brand-specific interlock kit to enable safe generator backup power operation. Provided 50-amp generator power cord and completed all necessary permit requirements for the generator transfer system installation.
Responded to non-functioning exterior porch light controlled by interior living room switch. Verified breaker was operational and removed wall plate to access triple switch assembly. Diagnosed faulty switch in the three-gang box, identified correct wiring connections (black, white, and red conductors), and replaced defective switch. Tested operation and confirmed exterior light now functions properly when toggled from interior switch location.
Responded to service call for Goodman model GSZ140421KA outdoor condensing unit with reported fan failure and damaged copper refrigerant line. Upon arrival, inspected 11-year-old unit and confirmed internal fan component had failed catastrophically, causing secondary damage to copper piping. Documented equipment nameplate data and internal wiring configuration. Photographed damaged components and overall unit condition for warranty and repair documentation purposes. Unit requires fan motor assembly replacement and copper line repair with refrigerant recovery and recharge to restore system to operational status.
Performed electrical safety inspection and upgrades at 1970s-era residence. Evaluated existing ungrounded outlet circuits and installed GFCI receptacles in required locations to bring system up to current safety standards. Installed new bathroom exhaust fan in previously unequipped bathroom, including wiring, ductwork, and ventilation connections. Inspected main electrical panel, noting older circuit breakers and service entrance conductors showing age-related wear and dust accumulation but currently functional. Documented panel condition with photos showing 50-amp breakers, terminal connections, and overall system status for homeowner records.
Responded to service call for non-functioning Ring doorbell installation. Upon arrival, inspected existing doorbell transformer and electrical panel to verify adequate power supply for Ring doorbell requirements. Evaluated main electrical panel and circuit breaker configuration, confirming sufficient amperage available for doorbell operation. Troubleshot doorbell wiring connections and determined installation issue was related to improper wiring rather than insufficient amperage, provided customer with technical guidance on proper Ring doorbell installation procedures and transformer compatibility requirements.
Completed comprehensive tune-up on 2024 HVAC system, performing first maintenance service since installation. Inspected blower assembly, motor housing, and air handler compartment; cleaned accumulated dust and debris from interior components and foil-faced insulation. Verified refrigerant line connections, checked condensate drainage system, and confirmed all safety labels and operational specifications were intact and legible.
Responded to bathroom lighting issue where homeowner had accidentally pulled ceiling-mounted puck light fixture from junction box while attempting to troubleshoot non-functioning lights. Secured fixture back into electrical box, verified proper wiring connections, and tested GFCI bathroom outlets showing correct voltage at 123-125 VAC with proper ground fault protection functioning as designed.
Responded to no cooling complaint with reported ice formation on evaporator coil. Upon arrival, verified system had been turned off as previously instructed to allow coil defrosting. Inspected outdoor condensing unit and found equipment in normal operational condition with no visible damage or wear issues. Examined indoor evaporator coil assembly and confirmed A-frame coil configuration with copper refrigerant lines showing normal patina. System is a 2024 model with minimal operating hours. Documented equipment condition through photographs for record and communicated findings as requested.
Responded to no-cooling call on 22-23 year old residential air conditioning system. Upon arrival, confirmed outdoor unit was not operating despite homeowner's recent capacitor replacement. Performed diagnostic testing on control board and electrical components using multimeter to identify failure point. Determined condenser fan motor had failed and control board showed signs of electrical degradation. Due to advanced age of equipment and extent of required repairs, recommended system replacement rather than repair of individual components on aging unit.
Responded to service call for non-functioning doorbell system. Upon arrival, removed and inspected the existing doorbell transformer, which showed signs of failure. Used Fluke multimeter to test voltage at the doorbell circuit and confirmed no power output from the transformer. Replaced faulty transformer with new unit and verified proper 16-24V AC output at the chime location to restore full doorbell functionality.
Performed comprehensive whole-home electrical system evaluation on 2025 new construction residence experiencing frequent breaker trips and voltage fluctuations when operating multiple appliances simultaneously. Utilized IDEAL SureTest circuit analyzer (Model 61-164) to conduct voltage drop testing and impedance measurements throughout the home, with particular focus on master bedroom circuits where issues were most prevalent. Testing revealed elevated voltage drop of 10.4% and high impedance reading of 150 ohms, along with line voltage measuring 124.5V RMS, indicating potential issues with copper-clad aluminum (CCA) wiring installation. Documented findings with photographic evidence showing circuit test results under load conditions, specifically when dryer and other high-draw appliances were operating concurrently. Provided technical assessment findings to homeowner for warranty claim submission to builder, as electrical system performance falls below National Electrical Code standard
Conducted electrical assessment and provided quote for workshop/garage space featuring corrugated metal walls and exposed wood framing. Evaluated existing electrical infrastructure, workbench areas, and lighting requirements to determine scope of work needed for proper electrical service installation and code compliance.
Completed comprehensive tune-up on 2019 outdoor HVAC unit. Condenser coils showed significant accumulation of dust, dirt, and debris buildup requiring thorough cleaning. Inspected electrical panel with 50-amp double-pole breakers, verified proper operation and connections, and documented unit condition with photos for property records.
Conducted sales consultation for mini split installation in 30x30 insulated barn/shop with 14-foot ceilings. Performed on-site measurements using laser distance meter to confirm dimensions and assessed interior space featuring high vaulted ceiling with reflective insulation and exposed beam construction. Documented site conditions with photos noting that electrical power has not yet been run to the structure, which will need to be completed prior to installation.
Completed installation of HVAC package unit in residential side yard location. Unit was positioned on concrete pad with metal support brackets and connected to electrical panel with dedicated circuit breaker labeled "HEAT PUMP / A/C". All manufacturer specifications and safety labels verified on equipment, exhaust/intake vents confirmed operational, and system tested successfully upon completion.
Performed sales consultation for replacement of existing 3-ton packaged heat pump system installed at time of home construction in 1988. Evaluated current equipment condition, documented existing unit specifications and configuration via photographs, and discussed replacement options with homeowner for aging HVAC system that has exceeded its typical service life.
# Service Call Summary Responded to service call for non-functional GFCI outlet near dishwasher and inoperative dishwasher in 2017 residential property. Customer required completion prior to upcoming travel. ## Work Performed Upon arrival, conducted comprehensive assessment of kitchen electrical system and dishwasher circuit. Inspected main electrical panel and identified circuit breaker supplying power to kitchen appliance circuits. Panel inspection revealed existing labeling indicating heating system circuit restrictions. Investigated non-GFCI protected outlet adjacent to dishwasher location, which is required by current National Electrical Code for receptacles serving countertop areas and locations within six feet of water sources. Tested outlet for proper function and verified complete loss of power to receptacle. Traced circuit to determine source of power loss affecting both dishwasher and adjacent outlet. Confirmed both fixtures on same circuit branch. Evaluated circuit bre
Responded to return service call regarding previously replaced breaker that had failed. Upon inspection of the outdoor electrical junction box mounted on wooden post, identified faulty breaker and replaced it. Verified proper operation of electrical system before completing the service.
Completed return visit to finish labeling electrical panel as requested. All circuits are now clearly identified with handwritten labels indicating controlled areas including kitchen, garage, bathroom, and bedroom zones. Documented completed work with photos for inspection purposes.
Performed comprehensive tune-up on two HVAC systems (main house and mother-in-law suite). Inspected attic ductwork, confirming proper installation of insulated silver ducts and verifying structural integrity of the system. Addressed airflow issues to back bedrooms that were causing temperature inconsistencies between seasons, with particular attention to the attic-mounted unit and associated distribution components.
Responded to service call for recurring pool breaker tripping issue at a 2020-built residence. Inspected exterior electrical meter installation and panel connections. Identified and corrected loose connections causing intermittent circuit interruption at the pool equipment feed, resolving the breaker tripping problem.
Mr. Dawson was professional, and his experience was demonstrated when he identified the problems and corrected them with little or no delay.







