Recent Jobs and Reviews in Durham, NC
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Job Locations and Reviews
Hayes H.
Responded to service call for inadequate cooling on 2-year-old system following recent work by installation company. Performed comprehensive system inspection and diagnostics, including thermostat wiring verification and electrical panel assessment. Identified and documented detached ductwork causing loss of conditioned air and insufficient cooling performance, confirming homeowner's concerns regarding improper previous service work.
Durham, NC 27707
Ethan N.
Completed HVAC installation including exterior refrigerant line set and condensate drain routing through building siding, with proper sealing and penetration protection. Established electrical connections at main service panel with appropriately rated circuit breakers to provide power to new HVAC equipment, ensuring all connections meet code requirements for safe operation.
Durham, NC 27713
Joe B.
Conducted sales consultation for residential HVAC system. Evaluated existing outdoor condensing unit and associated components, documented current equipment condition including weathered piping with visible corrosion, and discussed replacement options with tenant before coordinating follow-up communication with property owner.
Durham, NC 27713
Joe B.
Responded to service call for 7-year-old HVAC system struggling to maintain temperature setpoint, running continuously overnight despite thermostat adjustment from 68 to 71 degrees. Accessed attic-mounted air handler and inspected ductwork system, including main supply plenum, flexible insulated branch ducts, and refrigerant line connections. Documented existing equipment condition and ductwork configuration, noting issue was previously identified during preventative maintenance visit.
Durham, NC 27713
Santos C.
Completed follow-up service call to install UV bulb in HVAC system located in crawl space. Accessed unit, mounted UV light assembly per manufacturer specifications, verified proper operation, and documented installation with photos for recall compliance records.
Durham, NC 27707
Charlie B.
Completed comprehensive 32-point electrical system evaluation including electrical panel maintenance with proper torquing and connection verification. Installed electrical timer on dehumidifier at exterior outlet as requested. Performed GFCI/shock protection outlet and breaker testing, arc fault/fire protection breaker testing, and smoke and CO2 detector maintenance with battery replacement and operational verification. Inspected attic electrical wiring and junction boxes, confirming proper connections and code compliance. Replaced customer-supplied light bulbs in fixtures up to 12 feet and cleaned ceiling fans up to 12 feet. All electrical systems tested and functioning properly upon completion.
Durham, NC 27713
Ethan N.
Completed full HVAC furnace installation in basement utility space. Installed gray cabinet-style furnace unit with all necessary connections including black flexible ductwork secured with straps, yellow condensate drain line, black insulated refrigerant lines, and white PVC condensate drainage piping. Positioned air quality monitoring sensors at unit base and established electrical connections at main panel with proper circuit identification and labeling for new HVAC system.
Durham, NC 27707
Aaron P.
Responded to no cooling complaint on 3-year-old system where condenser fan was not operating. Upon arrival, found outdoor unit not running and measured 0.2 microamps at the compressor, indicating failed compressor. Inspected indoor unit and found dirty air filter restricting airflow, which likely contributed to system stress. Removed and documented condition of filter showing significant debris accumulation. Advised customer that compressor failure requires replacement and recommended addressing filtration maintenance to prevent future issues on remaining system.
Durham, NC 27713
Kenny L.
Relocated main electrical panel to exterior meter combo unit and extended all branch circuit wiring from existing interior panel location to new outdoor service point. Installed complete code-compliant grounding system including water bond, gas line bond, and dual ground rod electrode system. Installed dedicated 240V circuit from new panel to garage location and hardwired customer-provided EV charger. Integrated whole-house surge protection device into new service panel. Coordinated utility disconnect/reconnect and obtained all required permits and final inspection approval.
Durham, NC 27705
Review
Curtis worked with me to install a dedicated 30A receptacle so I can re-charge my van batteries between uses. The outcome was functional with a very tidy installation. Always polite and professional.
Curtis E.
Installed a dedicated 30-amp circuit with waist-height outlet on the exterior side wall for RV/camper connection, running conduit from the electrical panel located at the rear of the residence. Inspected and troubleshot the deck outlet that was experiencing nuisance tripping; identified the issue and restored proper operation to prevent future breaker trips when devices are plugged in.
Durham, NC 27713
Ethan N.
Completed HVAC system installation including new Honeywell Home Smart thermostat setup and electrical panel circuit configuration. Installed and labeled dedicated circuits in electrical panel for attic heat unit, hot water heater, and A/C unit with proper identification for future service reference. Thermostat was programmed and tested to verify proper communication with heating and cooling equipment, with all user documentation provided for homeowner reference.
Durham, NC 27713
Thomas M.
Completed comprehensive heating and air maintenance on 2020 system including full 80-point inspection, outdoor coil cleaning, burner cleaning, gas pressure adjustments, and safety inspections. Verified electrical readings and capacitor operation, with all components testing within manufacturer specifications. System is operating efficiently and safely for continued reliable performance.
Durham, NC 27703
Hayes H.
Completed comprehensive heating and air maintenance on 2024 HVAC system including full 80-point inspection on all units. Performed outdoor coil cleaning on condenser unit, burner cleaning, and adjusted gas pressures to manufacturer specifications. Conducted complete safety inspections and verified proper system operation. Noted significant vegetation overgrowth around outdoor condenser unit that may restrict airflow and reduce efficiency if not addressed. All equipment functioning within normal parameters upon completion.
Durham, NC 27713
Connor G.
Completed comprehensive preventative maintenance on 2018 HVAC system including 80-point inspection of heating and cooling components, outdoor coil cleaning, burner cleaning, and gas pressure adjustments. Inspected control board, wiring connections, and safety devices; verified proper operation of all electronic controls and display functions. All equipment operating within manufacturer specifications with no deficiencies noted.
Durham, NC 27703
Isaac W.
Responded to return visit for doorbell system that lost power connection following previous day's installation. Inspected attic/crawl space electrical connections and junction box wiring serving the doorbell circuit. Verified proper terminations at junction box and examined transformer/power supply unit with red control panel mounted near PVC conduit. Documented electrical components and wiring configurations with photos showing LED work light fixture, exposed insulation, and structural framing in access area. Troubleshot power loss issue reported through customer's mobile notification system.
Durham, NC 27707
Kenny L.
Completed comprehensive electrical upgrade including installation of dimmer switches in three bedrooms, living room, kitchen, and bathroom. Replaced existing bathroom exhaust fan with new Panasonic WhisperQuiet model with integrated light kit, upgrading junction box to fan-rated support box to meet code requirements. Installed customer-supplied outdoor ceiling fan with proper mounting and wiring, and mounted new doorbell system with CAT6 cable run from router location to front door for POE connectivity. All installations tested and verified operational upon completion.
Durham, NC 27701
Isaac W.
Responded to return visit for hardwired smoke detector alarm issue from previous installation. Upon arrival, customer requested removal of the unit due to proximity of another existing smoke detector in the area. Removed hardwired smoke detector per customer request and documented installation with photos.
Durham, NC 27707
Everett C.
Conducted system replacement consultation and assessment for residential HVAC equipment. Accessed attic space via pull-down ladder to evaluate existing system configuration and installation requirements. Documented outdoor unit location and refrigerant line routing along building exterior to determine replacement specifications and necessary modifications.
Durham, NC 27713
Review
It was good
Connor G.
Completed comprehensive heating and air maintenance on one HVAC system including 80-point inspection, outdoor coil cleaning, burner cleaning, gas pressure adjustments, and full safety inspections. All equipment located in attic space was found operating within manufacturer specifications with proper refrigerant lines, drainage, and ductwork connections intact. System tested and left in optimal working condition.
Durham, NC 27713
Isaac W.
Completed comprehensive 32-point electrical system evaluation on 1998 residential property. Addressed primary service call regarding non-functioning garage outlets by testing and verifying GFCI protection devices, confirming proper reset and functionality with Klein Tools GFCI tester showing correct operation at 76.9 VAC. Performed electrical panel maintenance including connection torquing and visual inspection. Conducted systematic testing of all GFCI/shock protection outlets and breakers, arc fault/fire protection breakers throughout the home to ensure code-compliant operation. Provided smoke and carbon monoxide detector maintenance services including battery replacement and functional testing of all units. Replaced customer-supplied light bulbs in fixtures up to 12 feet and performed ceiling fan cleaning services up to 12 feet. Documented severely corroded exterior electrical conduit clamp assembly with heavy rust oxidation on mounting bracket and hardware, requiring attention to pr
Durham, NC 27713
Connor G.
Completed return visit to perform preventive maintenance on upstairs HVAC unit that was previously inaccessible. Conducted comprehensive 80-point inspection on heating and air conditioning system, cleaned outdoor coils, performed burner cleaning, adjusted gas pressures to manufacturer specifications, and completed all required safety inspections. Verified thermostat operation and system functionality upon completion.
Durham, NC 27713
Connor G.
Completed comprehensive heating and air maintenance on attic-installed HVAC system including full 80-point inspection on unit. Performed outdoor coil cleaning, burner cleaning, and adjusted gas pressures to manufacturer specifications. Conducted thorough safety inspections on all system components. Discussed membership program benefits with customer to maintain active warranty coverage on 2025 equipment as this was final scheduled visit under current service agreement. All systems operating within normal parameters upon completion.
Durham, NC 27703
Curtis E.
Responded to a non-functioning exterior outlet at the rear of a 1923 home that was recently renovated in 2023. Upon arrival, confirmed the circuit breaker was not tripped and investigated the outlet that had reportedly caused a power tool failure when a drill was plugged in over the weekend. Inspected the exterior electrical system, including the disconnect box, conduit routing, and meter panel installation on the white brick exterior wall. Diagnosed the outlet failure and completed necessary repairs to restore power to the exterior receptacle, allowing safe operation of appliances such as fans in the outdoor area.
Durham, NC 27701
Review
Curtis is an excellent representative for your company. I find him to be knowledgable and open about the work. He takes the time to explain the work and answer any questions. Most importantly I feel he’s being straight forward and I believe I can trust what he recommends.
Curtis E.
Completed return visit to re-evaluate electrical installation and assess code compliance requirements for previously sold work. Documented interior electrical panel with circuit breakers and wiring configuration, noting panel recessed into wall with foam insulation perimeter seal. Evaluated exterior meter base installation on brick wall, including conduit routing and service entrance connections to determine necessary modifications to meet current electrical code standards.
Durham, NC 27705
Santos C.
Responded to permit correction recall for HVAC installation. Secured final vent connection with proper locking mechanism and straightened vent pipe penetration through roof to meet code requirements. Documented completed corrections with photographs of basement and attic installations showing properly secured metallic flexible ductwork connections and aligned roof penetration.
Durham, NC 27713
Review
Rob and Kenny did an excellent job installing 5 ceiling fans and a can light for us. Rob explained everything when it came to the estimate, and was thorough. Both were friendly and happy to answer any questions. I would not hesitate to call Dawson again for any electrical needs. Thank you!
Review
I found the technician to be very professional. He was knowledgeable and pleasant to work with. I couldn’t recommend more highly.
Response from Dawson's Electric & Air:
Thank you, Stephanie, for the 5-star review! We appreciate you choosing Dawson’s Electric & Air for your recent electrical service in Durham. We’re glad we could help with your light fixture replacement and ensure everything was installed safely and working properly. At Dawson’s Electric & Air, we take pride in providing reliable, professional electrical services for homeowners throughout the Durham area and surrounding communities. Thank you again for your trust in our team. We look forward to helping with any future electrical or HVAC needs!
Review
Charlie really went to bat for me, very professional, thank you!
Response from Dawson's Electric & Air:
Thank you, Rachel, for your 5-star review! We truly appreciate your support and the opportunity to serve your home. At Dawson’s Electric & Air, our goal is to provide homeowners with dependable electrical and HVAC services, quality workmanship, and a great customer experience from start to finish. Knowing that we earned your 5-star rating means a lot to our team. Thank you for choosing Dawson’s Electric & Air. We look forward to being your trusted partner for all your heating, air conditioning, and electrical service needs in the future!
Review
Connor provided wonderful and prompt service as we needed our air-conditioning repaired in June. He was very patient with all my questions and explained all the details of the service to me and what all my options were. The service from Dawsons was also a very prompt. Thank you very much!
Hayes, our HVAC expert, did a fantastic job evaluating and repairing our A/C. He was courteous, knowledgeable, and helpful. We will definitely use Dawson's for future needs and will request Hayes specifically.
Response from Dawson's Electric & Air:
Thank you so much for your kind review, Jennifer! We're thrilled to hear that Hayes provided such a positive experience while evaluating and repairing your air conditioner. At Dawson's Electric & Air, we know how important a reliable AC system is, especially during the hot North Carolina summers. Hayes takes great pride in providing knowledgeable HVAC service, clear communication, and quality air conditioning repairs, and we're glad that showed throughout your visit. We truly appreciate your trust in our team and are honored that you plan to call us for your future heating and cooling needs. We'll be sure to share your feedback with Hayes. Thank you for choosing Dawson's Electric & Air for your HVAC repair service, and we look forward to serving you again!
Review
Thomas was awesome - very courteous, professional, efficient and knowledgeable!
Review
Today, 4-15-26 Ethan came and installed a a new HVAC system and also a new air filter system in my crawl space. Ethan and every worker I've encountered coming from Dawson has simply been wonderful people. They are all so pleasant and knowledgeable. Ethan was so easy to talk to. He always explained everything in detail. He took photos of the work that was done to illustrate the process. He was thoughful, thorough, and well mannered. Just an all around pleasant, competent guy. I would recommend Ethan to anyone who needs the service I was given. High five to Dawson... because they sure know how to pick em.
Response from Dawson's Electric & Air:
Hi Bailey, thank you for the 5-star review! We’re glad we could assist with your AC compressor repair and provide a quote for a new system. It was a pleasure working with you, and we’re here whenever you’re ready to move forward or if you have any questions about your HVAC options. At Dawson’s Electric & Air, we’re committed to keeping your home comfortable all year long!
Review
Nick was nice enough, just doing his job, apparently the company policy is charge a high enough dispatch fee so when they give you the the price without lube, you don’t want to waste your dispatch fee therefore trapping customers making them spend a lot of unnecessary money. And just for transparency…. The lady in the office did explain the dispatch fee to me. However she didn’t explain the drastically high prices associated with the dispatch fee. My advice is find a company that gives free estimates, I say this because my company gives free estimates.
Response from Dawson's Electric & Air:
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations. For clarity, our $89 dispatch fee is fully disclosed before any appointment is scheduled. This fee covers the technician’s travel, fuel, vehicle expenses, insurance, and time spent by a licensed electrician to professionally assess the situation. There is never an obligation to move forward with repairs after an evaluation is completed. Dawson’s Electric & Air is a licensed and insured residential service company. Our pricing reflects the level of service we provide, including trained and background-checked technicians, code-compliant work, warranties, fully stocked service vehicles, and proper liability coverage. While we understand our pricing may not be the right fit for every situation, we believe transparency and professionalism are important for homeowners making informed decisions. In this case, we noted that the reviewer is a contractor. Contractors often rely on subcontractors or trade relationships for personal projects, which typically operate under very different pricing models than a retail residential service company. Service companies and subcontractors have fundamentally different cost structures. We never pressure customers to proceed after receiving an estimate. Many homeowners choose us because they value reliability, workmanship, and long-term peace of mind, while others may decide a different option is better for them. We wish you success with your project.
Review
Great service
Review
Excellent service experience. Everything explained well and to my satisfaction. I will ask for JB again if needed.
Review
Jim Gangi was great, came in, quickly identified the issue, fixed it and cleaned up afterwards. Very happy
Review
Jonathan Baker was excellent on all fronts: highly efficient and effective.
Review
New lights in my home
Review
Jim was incredibly thoughtful every aspect of the job, providing excellent advice and clear options. On site, he and his partner worked steadily on a job that took more time than expected. Neither wavered in patience or attentiveness. My home was left full of new light and perfectly clean—thanks!
Review
Our service was excellent and technician was friendly and informative, he was even sure to speak quietly because our children were napping.
Review
Jonathan was very pleasant and quite knowledgeable. He answered all of our questions. He’s an awesome service person and when we get the next steps of our electrical work done I would be honored for him to do the work. I thank him for everything.
Review
Great service
Review
Very professional and positive experience. Would recommend!
Review
I was treated well throughout the entire process. Will certainly use Dawson’s electric again in the future.
Review
Jason has been to our home twice to help us with lighting needs. Both times he was on time, but more than that he really knows about wiring and electrical problems. He not only fixed our list of issues, but explained what was wrong. He suggested some improved lighting that made a tremendous difference. He was able to fix on fixture I thought I had to replace, saving me a nice little extra expense. Jason was not just personable, he was patient, helpful and skilled.
Review
Great company . Fast response , on time and easy to work with .
