Recent Jobs and Reviews in Raleigh, NC
Raleigh, NC at a glance
Dawson's Electric & Air has completed 25 jobs in Raleigh, NC in September 2026.
The 24 customer reviews shown here average 5.0 out of 5.
The most recent job was on September 18, 2026.
Job Locations and Reviews
Completed comprehensive heating and air maintenance including 80-point inspection on both HVAC units. Performed outdoor coil cleaning, burner cleaning, and gas pressure adjustments to ensure optimal system performance. Conducted electrical diagnostics using digital multimeter to verify capacitor function and system voltage readings, confirming all components operating within manufacturer specifications. Inspected refrigerant lines, electrical connections, and condensate drainage system. All safety checks passed successfully with systems functioning properly.
Responded to no cooling call on 13-year-old system where homeowner had recently installed new thermostat. Upon arrival, performed diagnostic testing in attic space and confirmed air handler was not receiving proper signal from newly installed thermostat. Used multimeter to verify voltage and continuity at equipment. Identified wiring issue related to thermostat installation that prevented compressor and air handler operation. Corrected thermostat wiring connections to restore proper 24V control circuit communication between thermostat and HVAC equipment. Cycled system through complete cooling operation to verify proper function. Unit now operating normally with adequate airflow to second floor.
Completed comprehensive heating and air maintenance on 2009 system including full 80-point inspection on both indoor and outdoor units. Performed outdoor condenser coil cleaning to remove debris and restore airflow efficiency, burner cleaning, and gas pressure adjustments to manufacturer specifications. Conducted thorough safety inspections of all components, noting aged refrigerant line insulation and minor surface corrosion on equipment cabinet, with all systems operating within normal parameters upon completion.
Completed comprehensive heating and air maintenance on single-unit system installed in 2026. Performed 80-point inspection covering all major components, cleaned outdoor coils, and performed burner cleaning. Adjusted gas pressures to manufacturer specifications and conducted thorough safety inspections. All systems tested and operating within normal parameters upon completion.
Responded to crawl space moisture concern and conducted thorough inspection of HVAC system and air handler unit. Upon examination, inspected interior plenum chamber, blower housing, and filter compartment for signs of condensation or water intrusion, noting deteriorated insulation material that may contribute to moisture issues. Documented condition of insulated air handler unit installed in attic crawl space, verifying proper installation of reflective insulation wrap and connection to ductwork system. Took detailed photographs of equipment and surrounding area for customer records and further assessment of potential leak sources.
Completed bathroom exhaust fan installation in attic space. Removed existing deteriorated vent pipe showing severe buildup and blockage of airflow passage. Installed new flexible ductwork with proper insulation wrapping and secured to structural framing with appropriate hangers and brackets. Connected exhaust system to electrical supply that was previously installed and verified proper operation of fan unit.
Responded to no cooling complaint on upstairs unit where thermostat was reading 73°F with setpoint at 69°F and room temperature air blowing from vents. Inspected 2024 system and found low refrigerant charge, added refrigerant to manufacturer specifications, verified proper airflow and temperature differential at supply registers. System restored to normal cooling operation with proper temperature control.
Completed full HVAC system replacement consisting of a Rheem Endeavor Line Prestige 3-ton, 19 SEER2 inverter-driven variable speed heat pump (model RP19AY36AJVCA) with matching 3-ton modulating air handler (model RHMVY3621MEACAJ) featuring constant CFM motor and R-454B refrigerant. Removed and properly disposed of existing equipment, installed new outdoor condenser pad, and positioned heat pump unit on level surface against exterior foundation. Installed air handler in mechanical space with proper ductwork connections and mounted EcoNet 800 Series smart thermostat with built-in WiFi capability for zone control. Added float switch protection to condensate drainage system to prevent overflow damage. Performed complete system startup, verified proper refrigerant charge, tested electrical connections at 208-230V single-phase power supply, and confirmed inverter-driven compressor operation across variable speed range. Validated system performance metrics including 20 SEER2 cooling efficienc
Responded to possible recall for HVAC system requiring horizontal hang kit evaluation. Documented existing installation showing flexible ductwork with black insulation wrapping connected to gray metal air handler unit in unfinished basement space. Photographed system configuration and ductwork routing through floor joists for assessment, noting exposed framing and installation details for horizontal hang kit determination and follow-up coordination.
Completed comprehensive heating and air maintenance on 11-year-old single-unit system including full 80-point inspection. Performed outdoor coil cleaning, burner cleaning, and gas pressure adjustments to manufacturer specifications. Verified electrical readings using clamp meter showing proper amperage draw at 4.994 amps. Inspected capacitor with proper wire connections and contactor operation. Conducted complete safety inspection of all system components with all equipment operating within normal parameters.
Completed full system installation of a 4-ton Rheem Prestige variable-speed heat pump system (model RD18AY48AJVCA, 18 SEER2) with matching 5-ton multi-position air handler (model RH2VY6024STACNJ) utilizing R-454B refrigerant. Installed 10kW Tutco supplemental heat kit with breaker, float switches for condensate protection, and new outdoor condenser pad. Removed and properly disposed of existing equipment, completed all refrigerant connections and electrical terminations including Siemens disconnect box, performed complete system startup and commissioning, and left work area clean with all debris removed.
Responded to no cooling complaint with warm air from vents on a 5-year-old single system. Upon inspection, found severely corroded condenser fan motor with extensive rust and oxidation affecting operation, along with control board wiring requiring assessment. Diagnosed failed outdoor fan motor as primary cause of inadequate cooling performance.
Responded to no-cooling call on 2015 HVAC system that had recently received capacitor replacement by another company but failed again shortly after. Performed diagnostic testing using clamp meter to measure electrical current and voltage at the outdoor unit, recording amperage draw of 83.5A and secondary readings of 0.2A/0.0V at different test points. Identified underlying electrical issue beyond the previously replaced capacitor and provided homeowner with detailed findings and repair options to restore system operation.
Conducted follow-up visit to attic-mounted HVAC unit model RP19AY36AJVCA to assess refrigerant system requirements. Confirmed customer availability and coordinated scheduling for complete refrigerant recovery, system evacuation, vacuum procedure, and recharge with virgin R-454B refrigerant. Recovery equipment verified on-site and unit specifications documented for upcoming service completion.
Completed full HVAC system installation including removal of existing equipment and installation of new Rheem 2.5-ton Endeavor Line heat pump (Model RP14AY30AJ2NA, 14.3 SEER2, R-454B refrigerant, 2-stage) with matching Rheem 3-ton multipoise air handler (Model RH2TY3617STANNJ) featuring constant torque motor and N-coil configuration. Integrated Tutco 5kW heat kit without breaker for supplemental heating capacity. Installed new outdoor condenser pad and leveled unit to manufacturer specifications. Mounted indoor air handler in conditioned space with proper clearances and secured all mounting hardware. Added emergency drain pan with float switch protection to prevent water damage from condensate overflow. Completed all refrigerant line connections using R-454B refrigerant per EPA regulations and manufacturer guidelines. Performed complete system startup procedures including verification of proper voltage (208-240V single-phase), amperage draw on both stages of operation, refrigerant c
Completed first preventive maintenance visit on single HVAC system. Performed comprehensive 80-point inspection covering both heating and cooling components. Cleaned outdoor condenser coils to ensure optimal heat transfer and system efficiency. Performed burner cleaning and combustion analysis. Verified and adjusted gas pressures to manufacturer specifications. Conducted electrical testing using digital multimeter to verify proper voltage and amperage at system components. Inspected attic-mounted electrical disconnect and wiring connections for proper termination and safety compliance. All safety controls and operational parameters tested and found within acceptable ranges. System operating properly at time of departure.
Responded to upstairs unit with weak airflow and insufficient cooling. Upon inspection, tested and diagnosed failed dual capacitor causing compressor and fan motor performance issues. Replaced defective dual capacitor with new unit, verified proper electrical connections, and tested system operation to confirm adequate airflow and cooling restoration.
# HVAC Supply Plenum Re-Insulation Accessed the air handler unit to assess the supply plenum insulation condition. Upon inspection, found deteriorated and compromised insulation material on the supply plenum, with evidence of moisture infiltration and general wear from prolonged operation. The blower assembly and interior metal surfaces showed dust accumulation and discoloration, with visible water staining on the base pan indicating previous condensation issues. Removed old insulation material from the supply plenum. Cleaned interior metal surfaces to ensure proper adhesion of new insulation. Re-insulated the supply plenum with appropriate R-value insulation material to restore thermal efficiency and prevent condensation formation. Verified all seams and joints were properly sealed to maintain system efficiency and prevent air leakage. Confirmed blower wheel and fan components remained unobstructed and operational throughout the process.
Responded to no cooling call on downstairs unit of a two-system residence with 9-10 year old equipment. Found evaporator coil heavily frosted, indicating restricted airflow or refrigerant issue. Measured compressor amperage at 154 amps using clamp meter and inspected electrical connections and control wiring. Unit was not operating despite customer's prior attempt to clear drain line, confirming issue was related to frozen coil condition rather than safety float switch activation.
Responded to tenant concern regarding smoke odor potentially entering unit through shared ductwork with neighboring property. Performed thorough inspection of HVAC system including zone control panel in attic space and air handler blower assembly. Inspected all ductwork connections, dampers, and zoning controls for proper sealing and operation. Examined blower wheel and housing for debris accumulation and verified system integrity. Found no evidence of shared ductwork between units or cross-contamination pathways. All duct connections properly sealed with no breaches detected. Zoning system functioning as designed with proper damper operation. Advised that smoke odor is not originating from HVAC system or shared ductwork, as each unit maintains independent air distribution. Recommended tenant contact property management regarding potential external sources of smoke odor.
Completed comprehensive spring preventive maintenance on HVAC system including full 80-point inspection of all units. Performed outdoor coil cleaning, burner cleaning, and adjusted gas pressures to manufacturer specifications. Conducted complete safety inspections and verified proper system operation in both heating and cooling modes. All equipment found operating within normal parameters upon completion.
Responded to inspection-related service call regarding reversed zoning system. Upon arrival, performed visual inspection of HVAC system and ductwork configuration in basement mechanical room. Utilized borescope inspection camera to examine interior duct conditions, revealing significant microbial growth contamination throughout ductwork requiring immediate attention. Documented Lennox heating unit installation with extensive black flexible ductwork routing, noting potential zoning damper configuration issues that may be causing reversed zone operation. Captured photographic evidence of contaminated duct interiors and overall system layout for further evaluation and recommended remediation planning.
Completed full system replacement with installation of Rheem 3-ton 18 SEER2 variable-speed heat pump system utilizing R-454B refrigerant. Removed and properly disposed of existing HVAC equipment, then installed RD18AY36AJVCA outdoor condenser unit on new pad and RHMVY3621MEACAJ modulating air handler with constant CFM motor in attic space on plywood platform. Integrated Tutco 5kW supplemental heat kit into air handler assembly and installed EcoNet 800 Series smart thermostat with WiFi connectivity for system control. Completed all refrigerant line connections using copper piping, installed float switch for condensate overflow protection, and configured flexible ductwork with proper insulation and sealing. Verified all electrical connections at 208-240V specification, tested system operation across all modes, and confirmed proper airflow and temperature differential. Maintained clean work environment throughout installation and recycled old equipment per industry standards.
Completed comprehensive heating and air maintenance on 2019 HVAC system including full 80-point inspection on both indoor and outdoor units. Performed outdoor coil cleaning, burner cleaning, gas pressure adjustments, and thorough safety inspections. Conducted differential pressure measurements and verified all system components operating within manufacturer specifications.
Completed full compressor replacement on HVAC system. Recovered all refrigerant from the system, removed failed compressor, and replaced liquid line filter drier. Installed new compressor and performed pressure test to verify system integrity. Evacuated refrigerant lines to proper vacuum levels, then recharged system with refrigerant up to manufacturer specifications. Verified proper system operation and pressures upon completion.
Thank you for the 5-star review, Megan! We truly appreciate you choosing Dawson’s Electric & Air for your Peace of Mind HVAC maintenance visit. Regular HVAC maintenance is a great way to help keep your system running efficiently and your home comfortable throughout the year. We appreciate your trust in our team and look forward to taking care of your HVAC system for years to come!
Thank you so much for the 5-star review, Mary! We truly appreciate you choosing Dawson’s Electric & Air to take care of your home’s HVAC system. Our team was happy to help get your air conditioner back to performing properly by replacing the condenser fan motor under the parts warranty. We know how important it is to have a dependable air conditioning system, especially here in North Carolina, and we’re always committed to making the repair process as straightforward and stress-free as possible. Thank you again for trusting our team with your HVAC service, Mary. We’re grateful for your business and look forward to being here whenever you need us!
Tech was outstanding.. did a great job keeping my AC unit running in prime condition. Glad I switched vendors !!
The unit really need a cleaning, he did a nice job.
I got a few quotes from different companies for a full HVAC replacement. Dawsons salesperson was straightforward, no gimmicks. He gave me multiple options, so I could choose what I needed and still stay in my budget. Plus they got me on the schedule quickly since our system was struggling and the temperature was in the 90s. Our install techs worked all day and made sure the system was running before they left. They finished our additional ductwork changes the next day. They were respectful and made sure to clean up before they left both days. I would definitely use them again.
Thank you so much, Kelsie! We’re glad we could make your HVAC replacement process straightforward and stress-free. We believe homeowners should have clear options without the pressure or gimmicks, so they can choose the heating and air conditioning system that best fits their home and budget. We’re also happy our team could get your new HVAC system installed quickly during those 90° temperatures and complete the additional ductwork changes the following day. Our installation team takes pride in doing the job right, treating your home with respect, and cleaning up when the work is complete. Thank you for trusting Dawson’s Electric & Air for your HVAC replacement and ductwork needs. We truly appreciate your recommendation and look forward to helping you again!
The men were polite, friendly, and. respectful of property. They completed the work and cleaned up after themselves.
Air conditioning unit wasn’t working properly and after calling in late afternoon they arrived the next morning. Hayes was so helpful and explained everything succinctly!
Fast response and good communication. Hayes went above and beyond. Would def recommend!
Asked good questions and provided clear and honest feedback
Thank you, Deborah, for your 5-star review! We truly appreciate you choosing Dawson's Electric & Air for your Peace of Mind Membership HVAC maintenance visit. Regular HVAC maintenance is one of the best ways to help keep your heating and air conditioning system operating efficiently, improve reliability, and identify small issues before they become costly repairs. We're grateful for the opportunity to help keep your Raleigh home comfortable year-round. Thank you for being a Peace of Mind Member and for trusting Dawson's Electric & Air with your home's HVAC maintenance. We look forward to serving you again at your next scheduled visit!
I called Dawsons and they came out that same day. Connor discovered our issue very quickly and thoroughly checked everything, giving me a detailed account of the system overall. He was very kind and explained everything very well, even bringing it to a level for someone that doesnt know much about this. We will be using this company for all our AC needs for the upcoming years. Also, for other females clients looking for an HVAC service, I felt very safe. This company sends you a photo and bio of the person coming out to your house prior to the appointment.
Thank you so much for sharing your experience, Torie! We’re grateful you chose Dawson’s Electric & Air when you needed same-day AC service in Raleigh. It’s wonderful to hear Connor was able to quickly identify the issue, thoroughly inspect your HVAC system, and explain everything in a clear, easy-to-understand way. We know an HVAC problem can feel stressful, especially when you’re not sure what is going on with your system. Our team works hard to provide honest answers, detailed options, and respectful service so Raleigh homeowners can make confident decisions about their heating and cooling needs. We especially appreciate your kind words about feeling safe and comfortable during your appointment. Sending a technician photo and bio before arrival is one way we help customers know who to expect at their home, and we’re glad that added peace of mind. We’ll be sure to share your feedback with Connor and the rest of our team. Thank you again for trusting Dawson’s Electric & Air with your Raleigh AC repair needs. We look forward to being your go-to HVAC company for years to come!
Aaron was awesome. He provided transparent insight and options. You definitely felt you could trust him because of his transparency. Customers need this instead of just the textbook or money grabbing answers. Santos was also great to work with. He was very friendly and thorough with his work. I did end up with a couple chips in my floor where they didn't put padding down was the only smudge of my experience.
Thank you for sharing your experience and for the 5-star review, Joe! We’re glad to hear Aaron took the time to walk you through the situation and provide clear, transparent options for your HVAC system. Building trust through honest communication and straightforward recommendations is exactly what we strive for at Dawson’s Electric & Air. We never want customers to feel pressured, just informed and confident in the decisions they’re making for their home comfort and safety. We truly appreciate you choosing us and are grateful for your trust in Aaron and our team! 7/27/26 Thank you for your thoughtful 5-star review, Joe! We're honored by your kind words about Aaron and Santos. Providing honest recommendations, transparent communication, and solutions that are truly in our customers' best interests is exactly what we strive for, so we're glad Aaron earned your trust throughout your HVAC replacement experience. We're also happy to hear Santos was friendly, thorough, and delivered quality workmanship during your new HVAC system installation. We do sincerely apologize for the chips in your floor. That certainly isn't the experience we want anyone to have, and we appreciate you bringing it to our attention. Your feedback helps us continue improving our installation process. Thank you again for choosing Dawson's Electric & Air, we're grateful for the opportunity to serve your home and truly appreciate your recommendation.
Hayes was great, very knowledgeable and detailed
Thank you, Miles, for taking the time to leave a review! We’re glad to hear that Hayes provided knowledgeable and detailed service during your visit. At Dawson’s Electric & Air, we know how stressful it can be when your AC isn’t working properly, especially during hot weather. Our HVAC team focuses on quickly diagnosing cooling issues, clearly explaining what’s going on, and providing reliable repair solutions to restore comfort as efficiently as possible. We’ll be sure to share your feedback with Hayes. Thank you for trusting Dawson’s Electric & Air with your air conditioning service, we appreciate the opportunity to help and look forward to assisting you again whenever you need HVAC or electrical support.
Thomas was very professional and friendly when completing my air conditioning service today.
Thank you, George, for your 5-star review! We're delighted to hear that Thomas provided professional and friendly service during your Peace of Mind Membership air conditioning maintenance visit. Regular AC maintenance is an important part of keeping your HVAC system running efficiently, helping to improve performance, extend equipment life, and reduce the risk of unexpected breakdowns during North Carolina's hottest months. We're glad Thomas made your service experience a positive one. Thank you for choosing Dawson’s Electric & Air for your HVAC maintenance needs. We appreciate your membership and look forward to helping keep your home comfortable all year long!
Our AC unit wasnt working during a heat wave on a Saturday! They were able to get me in! Hayes was our tech and he was fantastic. Knowledgeable, respectful, kind and very thorough. We signed a maintenance contract with Dawson because they saved us today!
Thank you, Lisa, for the 5-star review! We’re so glad we were able to get to you quickly during the heat wave on a Saturday and restore your comfort when you needed it most. At Dawson’s Electric & Air, we understand how urgent AC breakdowns can be, especially during extreme North Carolina summer temperatures, so we always work to provide responsive HVAC service when homeowners need it most. We’re happy to hear Hayes provided knowledgeable, respectful, and thorough service while diagnosing and resolving your air conditioning issue. We also truly appreciate you choosing to join our maintenance program. Regular HVAC maintenance helps prevent unexpected breakdowns, improves system efficiency, and keeps your home comfortable year-round. Thank you for trusting Dawson’s Electric & Air. We’re grateful for your support and look forward to continuing to take care of your home’s heating and cooling needs! 6/22/26 Thank you for taking the time to leave us a review! Even when your HVAC system isn’t blowing cold air, we know how important it is to get things back up and running quickly. We’re glad Thomas was able to diagnose the issue and get your system repaired. At Dawson’s Electric & Air, we always aim to provide fast, reliable HVAC repair service and clear communication so homeowners feel taken care of from start to finish. We appreciate your trust in us and look forward to helping you again whenever you need us!
Aaron was very efficient, knowledgeable and got us back in the right direction. Apparently I had been using the wrong “merv” filter and didn’t even know it! I did not feel like he was trying to just sell me a new unit, but the fact he really tried to repair what we had! Very appreciative to him for coming so quickly and cooling us down again.
Thank you for the 5-star review, Felicia! We appreciate you choosing Dawson's Electric & Air for your HVAC maintenance service. Regular heating and air conditioning maintenance is one of the best ways to keep your system running efficiently, identify potential issues early, and help homeowners make informed decisions about their comfort system. We're grateful for the opportunity to inspect your equipment and discuss the options available for your home. Thank you for trusting our team with your HVAC needs. We appreciate your support and look forward to continuing to provide you with reliable heating and cooling service for years to come!
Aaron provided the maintenance today for my “piece of mind” plan. He was friendly, courteous, and so quiet I barely knew he was working. Before and after photos were proof he did! Thank you Aaron for doing such a thorough and professional job!
Thomas did a great job with the summer seasonal tuneup of our three air conditioning systems. He really took the time to make sure everything was up to par and ready to go for the warm season.
Aaron was very good and understood what I told him. Thanks for all you do
Keith provided excellent service today. It’s so nice to know both our heating and cooling units are working as they should. The service was excellent.
These guys did a great job. Cleaned up everything and looks great.
I enjoyed meeting Aaron today, he was very friendly and professional. He arrived on time and performed the work requested. I appreciate him pointing out a plumbing problem about which I was unaware.
Aaron was incredible. He's always very honest and answers all of my questions.
